Operations Coordinator, Scattered Site Housing Program (SSHP)

CAMBA; New York (NY); On-site; USD 48,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

403(b) retirement plan with employer‑R

Paid time off

Paid holidays

Job summary

CAMBA seeks an Operations Coordinator in Brooklyn to manage scattered site housing operations, leases, and coordination among case managers, maintenance staff, and fiscal teams. You will ensure units are ready for occupancy, activate utilities, and monitor rent collections while maintaining accurate records.

The role requires a high school diploma or GED (or an Associate degree) with relevant experience and flexibility to work outside regular hours as needed.

Qualifications

• High school diploma or GED required; or an Associate degree with relevant experience.
• Two years of applicable experience or one year with an Associates degree.
• Knowledge about, understanding of, and ability to work closely with persons with HIV/AIDS and related housing issues.
• May require availability outside regular hours (evenings, weekends).

Responsibilities

• Identify suitable studio, one-bedroom and two-bedroom apartments for eligible clients meeting funder standards.
• Prepare and obtain new leases or renewals with required documentation.
• Submit leases for review to Program Manager/Director in a timely manner.
• Ensure that units are ready prior to occupancy.
• Coordinate with utilities to activate services.
• Act as liaison between Case Managers, maintenance, and Fiscal Department.
• Submit weekly vacancy status reports for unit activity.
• Track client programmatic fees and rent payments.
• Monitor lease expiration dates and renewals.
• Process and review work orders; assign to drivers/maintenance; verify completion.
• Schedule and coordinate program moves to address client needs.
• Investigate unpaid utility bill issues with case managers as needed.
• Conduct regular inspections of client rooms/apartments; maintain records onsite.
• Assist with emergency financial assistance for clients when needed.

Education

High school diploma or GED

Associates degree

Job description

Who We Are: CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports they need to thrive. We take a comprehensive approach by offering more than 180integrated programs in: Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We reach more than 72,000individuals and families each year at our 100locations, including 10,000 youth. CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families live in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today.

Scattered Site Housing Program (SSHP) provides 270 scattered site-housing units to HIV/AIDS Services Administration (HASA) clients. All the units are leased in the agency’s name. Sixty Seventy units are dedicated for families and 203 units are for single individuals. The program has two components to assist clients succeed in housing, socials services and operations. Case management staff focusses on removing barriers to maintain medical care and achieve viral suppression by ensuring that all clients’ basic needs are met and that clients are connected to needed services, such as mental health and substance abuse. The operations component focus on the housing units meeting habitability standards by working with landlords and management companies to address major repair issues and complete minor repairs, as well as identifying new units, negotiating leases and making units ready when there is a vacancy. In addition, clients receive partial financial assistance with their utility bills. Clients with income other than Public Assistance must pay thirty percent of their household’s income to the program as rent.

Position: Operations Coordinator

Reports To: Supervisor I (Operations)

Location: 19 Winthrop Street, Brooklyn, NY 11226

What The Operations Coordinator Does:

• Identify studio, one bedroom and two bedroom apartments for eligible clients that meet funder habitability standards.
• Obtain and prepare new leases and/or renewal leases with the required documentation in order to process documents in a timely manner.
• Submit leases for review to Program Manager/ Program Director in a timely manner.
• Ensure that apartment units are ready prior to occupancy.
• Coordinate with utilities companies to activate utilities.
• Act as liaison between Case Managers, maintenance workers, and the Fiscal Department to address various issues i.e. housing plans, maintenance work/repairs, and fiscal issues.
• Submit weekly vacancy status report on unit activity in program.
• Collect and track all client programmatic fee/rent payments.
• Keep track of expiration dates of leases.
• Process and review work orders in work order system. This includes but is not limited to assigning new work orders to driver/maintenance staff, following up on work orders that are completed by the landlords and closing out completed work orders. All CAMBA staff completed work orders must be signed by clients and staff who completed the work.
• Coordinate and schedules works orders with residence managers of all Winthrop housing programs to accommodate each program needs and goals.
• Provide driver/maintenance their daily work assignments. Problem solves issues driver/maintenance staff may encounter during their work day. Collects completed work assignments at the end of staff shifts to ensure work was completed accurately.
• Review all utility bills and submit to Fiscal Department on a weekly basis.
• Coordinate and attend all program moves to ensure client related issues are addressed accordingly.
• Investigate clients’ complaints of unpaid utility bills; case conference with case manager and client, if necessary.
• Conduct regular inspections of client rooms/apartments in congregate site and/or community-based apartments with assistance from other program staff (i.e., security personnel).
• Maintain accurate records (i.e., furniture, maintenance supplies, food, office stock) on premises and/or in community-based apartments,
• Request Emergency Assistance to assist clients in paying clients’ portion of utility bills, if needed.
• Respond immediately to emergencies and inform supervisor.

Minimum Education/Experience Required:

• High school diploma or G.E.D. and two years of applicable experience; or, Associates degree (A. A.) and one year of applicable experience and/or equivalent experience.

Other Requirements:

• Knowledge about, understanding of, and ability to work closely with, persons with HIV/AIDS and related issues.
• Knowledge about, understanding of, and experience working with, housing systems, facilities management, and maintenance needs.
• May need to address emergencies outside of regular business hours – i.e. evenings, overnight, and weekends.

Compensation: $53,045.00 annually
When salary ranges are listed, the range would represent the low and high end for the applicable position & program. The salary offered would be based on various factors unique to each program and candidate.This includes but is not limited to experience, education, budget and/or program size, internal equity, skills and other factors that may be required for the position and organization.
Status: -Full-time (35 hours per week)
Benefits: CAMBA offers a comprehensive benefits package including health insurance, dental insurance, 403(b) retirement plan with employer match, paid time off (vacation, personal, and sick time), and paid holidays.

CAMBA and CAMBA Housing Ventures are proud to be an Equal Employment Opportunity Employer. We value a diverse & inclusive workforce and do not discriminate based upon race, religion, color, national origin, gender, gender identity, gender expression, sexual orientation, age, status as a protected veteran, status as an individual with a disability (including pregnancy, childbirth, or related medical conditions), or other applicable legally protected characteristics.