Operations Coordinator, Scattered Site Housing Program

CAMBA; New York (NY); On-site; USD 49,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

403(b) retirement plan with employer 6

Paid time off

Job summary

CAMBA is seeking an Operations Coordinator in Brooklyn, NY to manage housing coordination for clients, secure leases, coordinate move-ins, and liaise with case managers, maintenance, and the fiscal department. The role emphasizes documentation, timely processing, and client support within a multi-site housing program.

Minimum experience with housing or related programs and strong communication skills are required. Bilingual English/Spanish is preferred.

Qualifications

• Relevant experience, preferably in a mid-sized organization, with persons experiencing homelessness, mental illness, and/or substance abuse.
• Good written & verbal communication.
• Computer literacy in Microsoft Office Suite.

Responsibilities

• Identify suitable apartment for eligible clients.
• Obtain leases and documentation from landlords and prepare lease packages.
• Submit new leases and/or renewal packages for review to supervision.
• Ensure apartment units are ready prior to occupancy.
• Schedule and accompany clients to apartment viewings.
• Set up utilities (electric/gas) for units.
• Prepare startup supplies for new clients and move-ins.
• Maintain accurate records and input client data into the program database.

Skills

Communication skills

Office literacy

Tools

Microsoft Office

Job description

Who We Are:

CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports they need to thrive. We take a comprehensive approach by offering more than 180integrated programs in: Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We reach more than 72,000individuals and families each year at our 100locations, including 10,000 youth. CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families live in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today.

The program provides270scattered-sitescattered unitsof supportive housingto HIV/AIDS Services Administration (HASA) clients.HASA is the sole referral source for this program.All the units are leased in the agency’s nameand sublet to clients who aresingle individuals; however,theprimary client’s spouse/domestic partner and/or their minor or adult childrencan reside in the unitwith the proper documentation.The program has two components to assist clients succeed:case managementservices andhousingservices. Case management staff focus on removing barriersfor clientsto maintain medical care and achieve viral suppression by ensuring that all clients’basic needs are metbyconnectingthemto needed services, such asmedical,mental health and/orsubstance abuseservices. Thehousingcomponent focusesonensuringunits meet habitability standards by working with landlords,management companies, property managers and/or property superintendentsto addressrepair issues and completeneededrepairsin a timely manner. This component alsoidentifiesnew units, negotiates/preparesleasesandgets vacantunits readyfor occupancy. In addition, clientswith no incomereceive partial financial assistancetowardstheir utility bills.Clients withanincome other than Public Assistance must paya portionoftheirhousehold’sincome to the program as rent.

Position: Operations Coordinator

Reports To: Senior Program Director

Location: Brooklyn, NY

What Does the Operations Coordinator Do:

• Identifysuitableapartmentfor eligible clients.
• Obtain leases and other required documentationfrom landlord and prepares lease packages for processing.
• Submitsnewleasesand/or lease renewal packagesfor reviewto Operation Supervisor/SeniorProgram Managerin a timely manner.
• Ensuresthat apartment units are ready prior to occupancy.
• Schedulesandaccompaniesnewclientsand current clients, if needed,toapartment viewings.
• Set up utilities with electric and gas utility companies.
• Prepare and submit furniturerequestfornewapartment set-up.
• Prepare newstart-up supplies fornew incomingclients.
• Schedule and participate inallclientsmove ins.
• Act as liaison betweencasemanagers, maintenance workers, andagency’s fiscaldepartment to address various issuesi.e.,housing plans, maintenance work/repairs, fiscal issues.
• Submit program’s weekly vacancy report on a weekly basis.
• Keep track of expiration dates of leases.
• Process work orders asneededand reviewsall signed work orders to ensure work has been done.
• Reviewsall utility bills and submitstoagency’s fiscaldepartmenton a weekly basis.
• Investigate clients’ complaints of unpaid utilitybillswith agency’s fiscal department,case conference with case manager and client if necessary.
• Conduct program required unit inspectionsas required by funding source.
• Maintain accurate records (i.e.,furniture, maintenance supplies, food, office stock) on premises and/or in community-based apartments.
• Input all provided client related services into program’s assigned database- i.e. Client Track, CAPS, etc.
• Request Emergency Assistance to assist clients in paying clients’ portion of utility bills, if needed.
• Respond immediately to emergencies and inform supervisor.
• Participate in administrative and staff meetings as requested.
• Provide all required information for weekly/monthly/quarterly/annual reports to CAMBA management and/or to funders.
• Other duties as assigned.

What are the Qualifications for the Position:

• Sufficient education and technical expertise: to comprehend written and oral instructions (work orders); basic math to accomplish maintenance tasks; and to document accomplished tasks.

Minimum Experiences and Skills Required:

• Relevant experience, preferably in a mid-sized (250+ employees) organization working with persons with ahistoryof homelessness, mental illness, and/or substance abuse.
• Good written & verbal communication.
• Computer literacy in Microsoft Office Suite.

Preferred Qualifications:

• Bi-lingual English and Spanish.

Compensation

$53,045 annually

Status:

Full-time

Benefits:

CAMBA offers a comprehensive benefits package including health insurance, dental insurance, 403(b) retirement plan with employer match, paid time off (vacation, personal, and sick time), and paid holidays.

CAMBA is an Equal Opportunity Employer. We value a diverse workforce and inclusive workplace. People of color, people with disabilities, and lesbian, gay, bisexual, and transgender people are encouraged to apply. We consider all applicants without regard to race, color, religion, creed, gender, gender identity, gender expression, national origin, age, disability, socio-economic status, marital or veteran status, pregnancy status or sexual orientation.