Program Supervisor- Short-Term Housing Program

CAMBA; New York (NY); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

403(b) retirement plan with employer

Paid time off

Paid holidays

Job summary

CAMBA is seeking a Program Supervisor for the Short Term Housing Program in Brooklyn, NY. You will oversee day-to-day operations, ensure contract compliance, and guide staff to deliver quality housing with case management services.

The role requires a Bachelor's degree and 2 years of relevant experience, strong communication, and familiarity with housing for chronically homeless individuals. This is a full-time on-site position with comprehensive benefits.

Qualifications

• Bachelor's degree and two years of applicable experience.
• Knowledge about and ability to work with persons Chronically Homeless, and/or living with HIV/AIDS and related issues.
• Excellent written and verbal communication.
• Proficiency with Microsoft Office Suite.

Responsibilities

• Understand contract requirements and communicate them to staff.
• Train staff in program responsibilities, processes, and procedures.
• Set realistic weekly and monthly performance targets in line with contract requirements.
• Coordinate and supervise day-to-day activities of direct reporting staff.
• Observe staff interactions with clients and supervisory staff.
• Conduct weekly client progress reviews with staff.
• Perform periodic internal file reviews and QA measures to ensure quality service.
• Provide crisis counseling to clients as needed.
• Prepare contract reports and statistical information for CAMBA management and funders.
• Complete program forms for finance, payroll and HR departments.
• Assist in analyzing program and demographic data for improvements.
• Organize onsite and offsite training opportunities for staff development.
• Consult with Senior VP on programmatic and operational matters.
• Attend staff/funder/outside agency meetings as requested.
• Review and sign time sheets.
• Prepare performance appraisals for direct reporting staff.
• Prescreen clients over the phone for eligibility and schedule intake appointments.
• Plan and coordinate social/peer support events, including group facilitation for clients.
• Other duties as assigned.

Skills

Communication

Staff supervision

Crisis counseling

Program coordination

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Who We Are:

CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports they need to thrive. We take a comprehensive approach by offering more than 180integrated programs in: Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We reach more than 72,000individuals and families each year at our 100locations, including 10,000 youth. CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families live in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today.

Short Term Housing Program:

This program provides 35 units of congregate and transitional housing to PLWHA who are homeless or at serious risk of homelessness. There are 7 units of housing at the program’s congregate facility located at 27 Winthrop Street and 15 families and 13 singles residing in community apartments. Clients residing in congregate has their own lockable room but shares common space such as the bathrooms, living room and kitchen. STHP housing program provides a model of service that addresses the interrelated problems of HIV and homelessness. Through our 24-hour congregate residence and the apartments in the community, we prepare our clients for permanent housing. Clients receive case management services and housing readiness training in a supportive environment which helps to prepare clients to find and maintain permanent, stable housing. Staff will also pay special attention to factors precipitating housing loss and current needs and difficulties. This housing for a max of 2 years.

Position: Program Supervisor

Reports To: Program Manager

Location: 27 Winthrop Street Brooklyn, NY 11225

What The Program Supervisor Does:

• Understand all aspects of contract requirements and communicate this understanding to staff.
• Train staff in program responsibilities, processes, and procedures, and ensure that all staff meets contract requirements in their daily work.
• Work with staff to set realistic weekly and monthly performance targets in accordance with contract requirements.
• Coordinate and supervise all day-to-day activities of direct reporting staff.
• On a periodic basis, observe direct reporting staff engaging with clients and/or supervisory staff.
• Conduct weekly client progress reviews with staff.
• Conduct periodic internal file review and implement Quality Assurance measures as needed to ensure quality service delivery to clients.
• Provide crisis counseling to clients as needed.
• Prepare contract reports and statistical information for both CAMBA management and funder use.
• Complete program forms and reports for the agency’s finance, payroll and human resources departments as required.
• Assist in the analysis of program and demographic data to make programmatic improvements.
• Organize onsite and offsite training opportunities for professional development of staff.
• Confer with the Senior Vice President on programmatic and operational matters.
• Attend staff/funder/outside agency meetings as requested.
• Review and sign time sheets.
• Prepare performance appraisals for direct reporting staff.
• As needed, conduct initial intake or assessment of clients and/or clients’ families and periodic reassessments.
• Prescreen clients over the telephone for eligibility and schedule intake appointments as needed.
• Plan as needed, coordinate and facilitate social/peer support events, including group facilitation for clients.
• Other duties as assigned.

Minimum Education/Experience Required:

• Bachelor's degree (B.A.) and two years of applicable experience.

Other Requirements:

• Relevant experience as described above, preferably in a mid-sized (250+ employees) organization.
• Knowledge about, understanding of, and ability to work closely with persons Chronically Homeless, and or living with HIV/AIDS and related issues.
• Familiarity with housing in congregate/transitional settings
• Excellent written & verbal communication.
• Computer literacy in Microsoft Office Suite.

Compensation

$60,000 annually
When salary ranges are listed, the range would represent the low and high end for the applicable position & program. The salary offered would be based on various factors unique to each program and candidate.This includes but is not limited to experience, education, budget and/or program size, internal equity, skills and other factors that may be required for the position and organization.

Status: Full-time (35 hours per week)
Benefits: CAMBA offers a comprehensive benefits package including health insurance, dental insurance, 403(b) retirement plan with employer match, paid time off (vacation, personal, and sick time), and paid holidays.

CAMBA is an Equal Opportunity Employer. We value a diverse workforce and inclusive workplace. People of color, people with disabilities, and lesbian, gay, bisexual, and transgender people are encouraged to apply. We consider all applicants without regard to race, color, religion, creed, gender, gender identity, gender expression, national origin, age, disability, socio-economic status, marital or veteran status, pregnancy status or sexual orientation.