Operations Coordinator (Remote - Canada)

Smart Apartment Data; New Jersey; Remote; USD 57,000 - 72,000; Full time

Benefits offered by this job

Fully remote

Job summary

Smart Apartment Data is seeking an experienced operations professional to coordinate workflows and initiatives across the business. This hands-on role involves supporting customer operations, process improvements, and cross-functional projects with both business and technical teams.

You will track priorities, resolve blockers, identify gaps, and drive follow-through to completion. The ideal candidate has 5+ years of ops experience in multi-team environments and excellent communication.

Qualifications

• 5+ years of hands-on business operations experience.
• Experience as an Operations Manager, Operations Lead, or similar cross-functional role.
• Strong cross-functional coordination and problem-solving skills.

Responsibilities

• Coordinate workflows and initiatives across different areas of the business.
• Support customer operations including onboarding and retention initiatives.
• Collaborate with Sales, Accounting, Operations and technical teams to move priorities forward.
• Track priorities, blockers, follow-ups, and next steps.
• Identify operational gaps and determine required resources.

Skills

Cross-functional coordination

Process improvement

Workflow ownership

Stakeholder communication

Problem-solving

Job description

We’re looking for an experienced, hands‑on operations professional to help coordinate workflows and initiatives across different areas of our business.

This is a multifaceted role that may support customer operations, process improvement, and other cross‑functional initiatives. You’ll work with both business and technical teams to keep priorities moving, resolve issues, improve processes, and ensure strong follow‑through.

What You’ll Do

• Coordinate workflows and initiatives across different areas of the business.
• Support customer‑related operations, including onboarding, ongoing customer needs, and retention initiatives.
• Work across teams such as Sales, Accounting, Operations, and technical teams to resolve issues and move priorities forward.
• Track priorities, blockers, follow‑ups, and next steps.
• Identify operational gaps and help determine the right people or resources needed.
• Build and improve processes as business needs evolve.
• Follow issues and commitments through to completion.
• Provide clear, concise updates on progress and outstanding items.

What We’re Looking For

• 5+ years of professional experience, including substantial hands‑on business operations experience.
• Previous experience as an Operations Manager, Operations Lead, Business Operations Manager, General Manager, or comparable hands‑on operations role.
• Experience working in an established business environment involving multiple teams, functions, and priorities.
• Strong cross‑functional coordination and problem‑solving experience.
• Demonstrated experience owning workflows or initiatives from start to finish.
• Experience improving processes and ensuring consistent follow‑through.
• Comfortable working with both business and technical teams.
• Clear, concise professional communication.

• CAD $80,000 annual salary plus up to CAD $10,000 annual bonus
• Fully remote