Operations Coordinator (Oroville, CA)

Northwest Lineman College; Oroville (CA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Disability Insurance (100% paid)

Life Insurance

401k with match

Paid Time Off (15 days)

Tuition Reimbursement

10 Paid Holidays

Costco & Sam's Club Memberships

Annual clothing allowance

Annual Wellness Dollars

Job summary

Northwest Lineman College is seeking an Operations Coordinator to support the delivery of training programs across campus and remote environments. You will be the primary contact for students and customers, ensuring a seamless experience from enrollment through program completion.

You will maintain records, coordinate schedules, support events, and deliver high-quality service while adhering to organizational and regulatory standards.

Qualifications

• High school diploma or GED required.
• Bachelor's degree in Business, Education, Communications, or related field preferred OR equivalent experience.
• Minimum of 2 years of relevant experience in customer service and administrative duties.

Responsibilities

• Serve as primary point of contact for students, customers, and visitors, delivering high-level customer service throughout the training lifecycle.
• Coordinate enrollment, onboarding, and ongoing participation with accurate documentation and timely system entries.
• Maintain student and customer records with audit-ready compliance.
• Support planning and execution of orientations, graduations, career events, trainings, and community activities.
• Develop and communicate training schedules across locations, coordinating resources and logistics as needed.
• Partner with internal stakeholders to track participation, progress, and completion metrics.
• Manage incoming requests, documentation, and communications with proper routing and follow-up.
• Coordinate distribution of materials, tools, and resources required for training and events.
• Provide general administrative and project support including reporting, data tracking, and process improvement.

Skills

Customer service

Administrative duties

Scheduling

Microsoft Office

SIS/CRM familiarity

Education

High School diploma or GED

Bachelor's degree or equivalent (preferred)

Tools

SIS/CRM software

Microsoft Office Suite

Job description

Why Northwest Lineman College?

As part of the Quanta Services family of operating companies, and the largest provider of linework training in the U.S., Northwest Lineman College (NLC) has been setting an exceptional standard of training for electric power lineman in all levels of trade experience since 1993.

Why Northwest Lineman College?

As part of the Quanta Services family of operating companies, and the largest provider of linework training in the U.S., Northwest Lineman College (NLC) has been setting an exceptional standard of training for electric power lineman in all levels of trade experience since 1993. NLC is growing and expanding into new industries, creating new opportunities! We are an innovative, people-focused employer that values safety and customer excellence. Our fast-paced, fun, and challenging environment rewards drive, determination, and grit as we work to change lives through training.

Generous Employee Benefits Package

• Medical, Dental & Vision coverage
• Long & Short-Term Disability (100% paid by the company)
• Life Insurance
• 401k Retirement Plan with Match Options
• Paid Time Off (15 days first year, increases with tenure)
• Tuition Reimbursement
• 10 Paid Holidays
• Costco & Sam's Club Memberships
• Annual Clothing AllowanceAnnual Wellness Dollars

Position Overview

The Operations Coordinator will help support the successful delivery of training programs by coordinating administrative, logistical, and customer-facing activities across campus and remote environments. This role will serve as the primary point of contact for both NLC students and external customers, ensuring a seamless experience from enrollment through program completion. They will partner with internal teams to maintain accurate records, coordinator schedules, support events, and deliver high-quality service while ensuring compliance with organizational and regulatory standards.

• FULL-TIME, ON-SITE POSITION
• MUST RESIDE WITHIN A 60-MILE RADIUS OF OROVILLE, CA CAMPUS
• UP TO 10% TRAVEL REQUIRED WITH THIS ROLE

In This Position You Will Have The Opportunity To

• Serve as the primary point of contact for students, customers, and visitors while delivering a high level of customer service and support throughout the training lifecycle.
• Coordinate enrollment, onboarding, and ongoing participation by ensuring all required documentation, records, and system entries are accurate and complete within timelines.
• Maintain and manage student and customer records, ensuring accuracy, completeness, and audit-ready compliance with internal and external requirements.
• Support the planning and execution of events such as orientations, graduations, career events, trainings, and community engagement activities.
• Develop, maintain, and communicate training schedules across locations, including coordination of resources, travel, and logistics as needed.
• Partner with internal stakeholders to support program delivery, including tracking participation, progress, and completion metrics.
• Manage incoming requests, documentation, and communications, ensuring proper routing, follow-up, and resolution.
• Coordinate distribution of materials, tools, and resources required for training and events.
• Provide general administrative and project support to leadership, including reporting, data tracking, and process improvement initiatives.

Required Education & Experience

• High school diploma or GED
• Bachelor's degree in Business, Education, Communications, or a related field preferred OR an equivalent combination of education and relevant experience
• Minimum of 2 years of relevant experience in customer service and administrative duties

Technical Requirements/ Core Competencies

• Strong organizational and project coordination skills.
• Experience with scheduling and logistics coordination.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Experience with student information systems (SIS), CRM systems, or similar platforms.
• Data entry and records management with high attention to detail.
• Ability learn and adapt to new systems and technology.