Operations Coordinator - Nexus in Middlesex County (NJ)

The Sports Facilities Companies; Edison (NJ); On-site; USD 42,000 - 64,000; Full time

Job summary

Nexus in Middlesex County, NJ, is seeking an Operations Coordinator to organize the facility's sports and non-sports programs, including leagues, tournaments, and events. The role requires close collaboration with program leaders and other departments to ensure successful execution.

The candidate will supervise part-time staff, manage day-to-day operations, and ensure service quality and guest satisfaction.

Qualifications

• Excellent interpersonal and problem-solving skills.
• Team player.
• Strong verbal and written communication skills.
• Excellent computer skills, including Word, Excel, PowerPoint, etc.
• Able to work flexible schedules including weekends, nights and holidays.

Responsibilities

• Coordinate requirements for functions, events, tournaments and programs within the facility.
• Coordinate with Operations Director the monthly schedules for all team members.
• Develop and monitor a risk management program and ensure all necessary steps are taken by staff.
• Inspect facility to ensure cleanliness, maintenance, and compliance with specs and standards by staff and contractors.
• Assist in oversight, management, and training of part-time operations staff and part-time events/guest services team.
• Oversee day-to-day general facility operations and service delivery.
• Resolve guest concerns and feedback; communicate issues to Operations Director and GM.
• Participate in planning and strategic meetings; serve as MOD during programming and events.

Job description

OPERATIONS COORDINATOR - Nexus in Middlesex County (NJ)

MCP SFM, LLC

LOCATION: Edison, NJ

DEPARTMENT: OPERATIONS

REPORTS TO: OPERATIONS DIRECTOR

STATUS: FULL-TIME (EXEMPT)

About The Company

Nexus in Middlesex County (NJ) is a premier sport, recreation and entertainment district focused on improving the health and economic vitality of Eddison, NJ. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

Nexus in Middlesex County (NJ) is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC was awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

Position Summary

The Operations Coordinator will be in charge of the set-up and organization of the facility's sports and non-sports programs, including leagues, tournaments, events, and any other programs held. The coordinator will work closely with the individual leaders of each program as well as other internal departments (Operations, Business Development, etc.) in order to successfully accomplish these responsibilities.

PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

• Coordination of requirements for functions, events, tournaments and programs within the facility
• Coordinate with Operations Director the monthly schedules for all team members
• Develop and monitor a risk management program and ensure all necessary steps are taken by staff
• Conduct inspections of facility to ensure that it is clean and well maintained and to ensure that specifications and standards are being complied with by staff and contractors
• Assists in the oversight, management, and training of the part-time operations staff, as well as the part-time events and guest services team members
• Oversee all day-to-day general facility operations
• Ensure that services within the facility are delivered in a safe, dependable, and effective manner
• Resolve guest concerns and complaints, and act on feedback
• Communicate with Operations Director and General Manager any staff or guest concerns
• Participation in planning/strategic meetings
• Serve as Manager-On-Duty ("MOD") during programming and events, ensuring their smooth operation and customer satisfaction
• Various other duties as assigned by management

Minimum Qualifications

• Must have excellent interpersonal and problem-solving skills
• Must be a team player
• Must have verbal and written communications skills
• Must have excellent computer skills, including Word, Excel, PowerPoint, etc.
• Must be able to work flexible schedules including weekends, nights and holidays

Working Conditions

• Must be able to lift 50 pounds waist high
• May be required to sit or stand for extended periods of time in various conditions
• Will be required to operate a computer
• Facility has intermittent noise