Operations Coordinator Monday to Friday

Crane Worldwide Logistics LLC; Northern (KY); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Crane Worldwide Logistics is seeking an Operations Coordinator to quote, route, rate, monitor, and coordinate international shipments from pickup to delivery. The role requires 2–5 years in freight operations and strong communication skills.

You will prepare documents, track shipments, and ensure accurate billing while coordinating with clients and agents. Ideal candidates excel in fast-paced environments, manage high volumes, and adhere to KPI goals and company standards across import/export

Qualifications

• 2–5 years experience in freight operations, logistics or related field.
• Strong verbal and written communication skills.
• Ability to work in a fast-paced environment and manage high volume.

Responsibilities

• Quote, route, rate and monitor international shipments end-to-end.
• Coordinate pick-up through to delivery.
• Prepare export/import and customs documents.
• Track and trace cargo and ensure proper movement.
• Maintain accurate billing and costing in TMF.
• Communicate with clients, customs, and agents.
• Identify profitable shipment modes meeting customer requirements.
• Adhere to KPI metrics and company standards.

Skills

Freight operations

Customer communication

Tracking & tracing

Documentation

MS Excel

Time management

Tools

TMF

Job description

Crane Worldwide Logistics is a leader in supply chain solutions with over 130 locations across 30 countries providing individual services that address our client's logistics challenges.

The Operations Coordinator position is responsible quoting, routing, rating, monitoring and coordinating international shipments (air/ocean import/export) from pick-up through to delivery.

Essential Job Functions

• Deals directly with clients, customs and agents to ensure the quickest and best movement of cargo throughout the world.
• Prepares documents necessary to complete export, import and customs clearance process
• Track and trace cargo as necessary to insure proper movement and delivery.
• Proper and correct billing and cost information populated in TMF for accurate invoicing and job costing
• Communicate with customers regarding disposition of Freight (i.e. tracking & tracing, routing & dispatching, and rate quotations).
• Communicate & correspond with other Company branches and agents for customer satisfaction, and ensure excellent service execution.
• Seek the most profitable mode of shipment yet meet customer’s requirement for the movement of freight.
• KPI adherence – DNI / LNR / Cost accuracy / ROTP
• Ensure Compliance in line with company standers.
• Other Duties as assigned.

Physical Duties & Requirements

• Talking, hearing and using hands to operate a computer keyboard, mouse and other computer components
• Sitting for extended periods of time
• Walking within the warehouse and inspecting freight

Education & Experience:

• 2-5 years experience in freight operations, logistics, or a related field.

Other Skills & Abilities

• Must possess strong working knowledge of all rules, regulations, governance and documentation preparations, as it pertains to both Imports and Exports.
• Must have strong verbal and written communication skills.
• The ability to work in a fast-paced environment.
• Strong organizational skills are required, due to the high volume and demands of the position.
• Strong knowledge of Microsoft word and excel.
• Other duties as assigned.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Recruitment Agency Policy

At Crane Worldwide Logistics we manage all hiring directly and do not accept unsolicited CVs or candidate profiles from recruitment agencies or search firms. Agencies must not contact our employees or managers directly with candidate details.

Where recruitment support is required, we will engage trusted partners through a formal written agreement. Any CVs received without such an agreement will be treated as direct applications, and Crane Worldwide Logistics will not be liable for any associated placement fees.

We appreciate your cooperation in respecting this policy.