Operations Coordinator - Mexico Cross Border Services

Landstar System Holdings, Inc.; Laredo (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Landstar System Holdings, Inc. is seeking an Operations Coordinator onsite in Laredo, TX to manage inbound and outbound load coordination for heavy haul cross-border shipments between the U.S. and Mexico.

You will serve as the primary liaison with agents, carriers, BCOs, and Mexican partners, coordinating dispatch and ensuring policy compliance using Landstar's TMS. The ideal candidate will have strong decision-making, planning, and communication skills, with experience in cross-border

Qualifications

• 2 years of dispatch load coordination
• 2 years of customer service experience including switchboard operations
• Bilingual in Spanish and English
• Strong mathematical and dimensional understanding
• Excellent time management and multitasking ability
• Superior organizational and follow-through skills
• Strong problem-solving and decision-making capabilities under pressure
• Proficiency in Microsoft Word and Excel

Responsibilities

• Dispatch cross border import/export load coordinating
• Using Landstar's Transportation Management Systems (TMS)
• Act as the first point of contact for agents and Mexican carrier partners
• Support managed accounts and ensure compliance with policies and procedures
• Maintain high-level communication with agents, carriers, and customs personnel
• Provide continued training and guidance to Agents on Landstar Mexico processes and workflows

Skills

Dispatch coordination

Customer service

Bilingual (Spanish/English)

Microsoft Word

Microsoft Excel

Time management

Multitasking

Organizational skills

Problem solving

Decision making

Tools

Transportation Management System (TMS)

Job description

Location: Onsite Laredo, TX

Schedule: Monday - Friday, 8:00am - 5:00pm

What work will you perform?

We are seeking a meticulous and proactive Operations Coordinator to join our logistics team, specializing in heavy haul cross-border shipments between the U.S. and Mexico. You will manage inbound and outbound load coordination of heavy haul loads, ensure efficient dispatch as the primary liaison with agents, carriers, BCOs, and Mexican partners. The ideal candidate demonstrates strong decision-making, planning expertise, and excels both independently and collaboratively. This role also includes key administrative duties supporting smooth operations. Excellent communication skills are essential for success. This is a valuable opportunity to develop your expertise in heavy haul and cross-border transportation.

Essential Responsibilities:

• Dispatch cross border import/export load coordinating
• Using Landstar's Transportation Management Systems (TMS)
• Act as the first point of contact for agents and Mexican carrier partners
• Support managed accounts and ensure compliance with policies and procedures
• Maintain high-level communication with agents, carriers, and customs personnel
• Provide continued training and guidance to Agents on Landstar Mexico processes and workflows

Required Minimum Experience and Education:

• 2 years of dispatch load coordination
• 2 years of customer service experience including switchboard operations
• Bilingual in Spanish and English

Preferred Experience and Education:

• 1 year in heavy haul transportation, cross-border dispatch or combination thereof.
• 6 months of experience in accounts payable or general accounting

Knowledge, Skills, and Abilities:

• Strong mathematical and dimensional understanding
• Excellent time management and multitasking ability
• Superior organizational and follow-through skills
• Strong problem-solving and decision-making capabilities under pressure
• Proficiency in Microsoft Word and Excel

This job posting is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.