Operations Coordinator — Mailroom & Student Services

University of California, Santa Cruz; California (MO); On-site; USD 54,000 - 66,000; Full time

Job summary

University of California, Santa Cruz is seeking an Operations Coordinator to manage frontline mailroom operations and provide administrative support to the College Office and CSL staff. The role ensures efficient mail distribution, high-quality customer service, and supervision of student workers on a 40-hour, on-site schedule at the UCSC Main Campus.

The position requires strong organizational skills, knowledge of postal policies and carriers, and the ability to coordinate with facilities and

Qualifications

• Excellent related administrative/clerical experience with knowledge of standard office procedures and equipment.
• Experience working in a fast-paced customer-service focused environment with an emphasis on effectiveness, professionalism, tact, and integrity.
• Experience handling confidential and sensitive information with discretion.
• Demonstrated strong organizational skills and record-keeping skills, with attention to detail and ability to manage multiple priorities.
• Knowledge of postal policies, shipping carriers (UPS, FedEx, USPS), and mail distribution logistics.
• Excellent communication and interpersonal skills, with a strong customer service orientation.
• Ability to follow detailed written and oral instructions.
• Strong computer skills and ability to use computerized tracking systems, databases, and office productivity software (Microsoft Office, Google Workspace, etc.).
• Ability to supervise, train, and evaluate student employees effectively.
• Ability to work effectively independently and in teams.

Responsibilities

• Provide administrative and customer service support to the College Office, assisting with general office operations, facilities coordination, and customer service.
• Provide frontline customer service to students, staff, faculty, parents, and visitors, addressing inquiries related to mail services, college resources, and general campus information.
• Assist with college student life operations, including processing paperwork, data entry, and maintaining accurate records.
• Serve as a resource for updating college websites, ensuring timely and accurate information regarding mail services, office operations, and student resources.
• Coordinate and submit work orders for facilities and maintenance issues affecting mailroom and office operations.
• Provide administrative and program support for College sponsored functions, programs, and activities as needed including during Move-In, Family Day/Weekend, Alumni Weekend, student leadership recognition and tracking, and Commencement.
• Support College Emergency planning by annually updating Department Emergency Plan, coordinate College emergency trainings and meetings, assist with Emergency Cache inventory needs, and attend relevant training.

Skills

Customer service

Supervision

Data entry

Mailroom operations

Administrative support

Facilities coordination

Tools

Microsoft Office

Google Workspace

Job description

University of California, Santa Cruz is seeking an Operations Coordinator to manage frontline mailroom operations and provide administrative support to the College Office and CSL staff. The role ensures efficient mail distribution, high-quality customer service, and supervision of student workers on a 40-hour, on-site schedule at the UCSC Main Campus.

The position requires strong organizational skills, knowledge of postal policies and carriers, and the ability to coordinate with facilities and