Operations Coordinator - Full Time

Honeymoon Israel; United States; Remote; USD 48,000 - 58,000; Full time

Job summary

Honeymoon Israel seeks an Operations Coordinator to manage day-to-day operations and vendor liaison support for trip-related activities. This remote role requires strong organizational and communication skills, a bachelor's degree, and 2-3 years of relevant experience. Benefits include medical coverage and a flexible work environment.

Benefits

Individual medical insurance

Dental and vision insurance

Paid parental leave

Disability and life insurance coverage

403(b) retirement plan with employer matching

Flexible work environment

Professional development opportunities

Qualifications

• Minimum 2-3 years of experience in an operational or administrative role.
• Ability to juggle multiple projects simultaneously.
• Willingness to learn.

Responsibilities

• Coordinate and communicate details to travel vendors for trips.
• Monitor and audit registration reports for travel requirements.
• Provide logistical support for pre-trip events.

Skills

Attention to detail

Interpersonal communication

Written communication

Project management

Vendor relationship management

Understanding of the travel industry

Education

Bachelor’s degree

Tools

Slack

G Suite

Microsoft Excel

Salesforce

FormAssembly

Job description

Operations Coordinator - Full Time

Department: Operations

Employment Type: Full Time

Location: Remote (US)

Reporting To: Director of Operational Systems

Compensation: $48,000 - $58,000 / year

Description

Honeymoon Israel is seeking a full-time professional for the role of Operations Coordinator (OC) to play a critical role for HMI as it grows its operations and impact. The role is responsible for day-to-day operations related to trips and general operations. The OC is an integral member of the Operations Team and will work closely with the Program Team. This position reports to the Director of Operational Systems.

Key Responsibilities

Trip Vendor Liaison Support:

• Provide and ensure accuracy of participant registration information with trip vendors (airline provider and tour provider)
• Monitor and audit registration reports ensuring travel requirements for all passengers are met (visas, passports, etc.)
• Coordinate and communicate details (including phone calls, SMS communication, etc.) to travel vendors in preparation of trips (special requests, special accommodations, call scheduling, etc.)

Trip Support:

• Respond to participants’ requests and inquiries via email, text, and phone
• Coordinate outreach regarding registration requirements to participants
• Schedule pre-trip communication and implement trip portal updates
• Provide logistical support for pre-trip events as needed
• Generate new and existing reports to support trip-related needs
• Update database by entering data in Salesforce and cleaning up data as needed (generate reports, database management)
• Potential to conduct in-person and online interviews for couples applying to program

General Operations:

• Schedule, send, and respond to bulk and individual text messages (Mogli platform within Salesforce)
• Update participant data in Salesforce regularly
• Coordinate and execute requests, reports, and emails with partner city organizations
• Support application experience team by coordinating report requests, trip invitations, and interview logistics
• Pull reports in Salesforce
• Other duties as assigned related to HMI and partner organizations.

Key Qualifications and Position Details

Key Qualifications:

• Bachelor’s degree preferred
• Minimum 2-3 years of experience in an operational or administrative role
• Exceptional attention to detail
• Proficient in Slack, Gsuite, Microsoft Excel, Salesforce; FormAssembly a plus
• Outstanding interpersonal and written communication
• Working knowledge of the travel industry and Israel travel
• Ability to juggle multiple projects simultaneously
• Ability to maintain and manage vendor relationships
• Willingness to learn

POSITION DETAILS

• This position will report directly to the Director of Operational Systems
• This position is remote. Candidates must reside in the US, preferably an HMI Hub City (i.e. Atlanta, Boston, Chicago, Denver, Los Angeles, New York, San Francisco, Washington DC)
• This position is required to travel (domestic) up to 15% of the time. This includes staff retreats and in-person trainings.

Benefits

Benefits include individual medical, dental, vision, paid parental leave, disability and life insurance coverage, as well as participation in the 403(b) retirement plan with an employer matching program. We offer a flexible work environment and office hours, and professional development opportunities.