Operations Coordinator for HVAC & Plumbing Projects

HR One; Liverpool (TX); On-site; USD 54,000 - 69,000; Full time

Job summary

Peterson HVAC and Plumbing in Upstate New York is seeking a highly organized Assistant Office Manager to coordinate projects, service operations, purchasing, scheduling, documentation, and administrative processes behind the scenes.

The role acts as a key link between ownership, managers, technicians, vendors, and customers to ensure projects move smoothly from scheduling through invoicing, with a focus on problem-solving, accountability, and process improvements.

Qualifications

• Highly organized and detail-oriented.
• Naturally proactive and follows through on commitments.
• Comfortable communicating with employees at all levels.

Responsibilities

• Monitor status of service calls, maintenance agreements, and installation projects.
• Follow up with managers, technicians, vendors, and customers to ensure projects stay on track.
• Coordinate material orders, equipment deliveries, and vendor communications.
• Assist in tracking job progress from scheduling through invoicing.
• Help ensure all required paperwork, documentation, and customer records are completed accurately.
• Support operational reporting and project tracking.
• Work closely with ownership and management to identify and resolve operational bottlenecks.
• Assist with maintaining accountability for deadlines, follow-up items, and milestones.
• Support office operations and help improve processes and efficiencies.
• Utilize technology and software systems to maintain accurate information and reporting.

Skills

Organized & detail-oriented

Proactive

Communication skills

Tech-savvy

Multitasking

Growth mindset

Industry experience (HVAC/Plumbing)

Job description

Peterson HVAC and Plumbing in Upstate New York is seeking a highly organized Assistant Office Manager to coordinate projects, service operations, purchasing, scheduling, documentation, and administrative processes behind the scenes.

The role acts as a key link between ownership, managers, technicians, vendors, and customers to ensure projects move smoothly from scheduling through invoicing, with a focus on problem-solving, accountability, and process improvements.