Operations Coordinator, Exhibits HARGROVE, Lanham, MD

Encore Global; Maryland; On-site; USD 31,684 - 41,328; Full time

Job summary

Encore Global's Exhibit Operations team is seeking an Operations Coordinator, Exhibits to process work orders, handle inbound/outbound exhibits, and assist with install and dismantle at venues and warehouse environments in Maryland.

The role emphasizes cross-functional collaboration, attention to asset condition, safety, and on-site coordination, with up to 25% travel and a focus on delivering high-quality service.

Qualifications

• High School Diploma or GED is required.
• Minimum 3+ years of experience in operations or exhibits.
• Basic knowledge of Microsoft Word and Excel.
• Experience with ERM systems and workorder programs preferred.
• Familiarity with exhibition systems and CAD drawings is a plus.
• Able to read and interpret architectural drawings and design renderings.
• Willingness to travel up to 25%.

Responsibilities

• Process and implement work orders for exhibits operations and assist in warehouse inventory.
• Collaborate with cross functional teams to manage last-minute revisions and change orders.
• Inspect inbounded assets for damages and operability.
• Document damages and support refurbishments.
• Maintain exhibits assets inventory and share changes with the supervisor.
• Assist with install/dismantle of exhibit elements and on-site support.
• Adhere to safety guidelines and quality control procedures.
• Communicate clearly with on-site teams and clients.
• Maintain a safe, organized workspace; support on-site teams as needed.

Skills

3+ years experience

Microsoft Word

Microsoft Excel

CAD drawings

Team collaboration

Travel up to 25%

Education

High School Diploma or GED

Tools

ERM environment

Work order system

Job description

Position Overview

As a member of the Exhibit Operations Teams, the Operations Coordinator, Exhibits will work collaboratively to process work orders related to out bounding and inbounding of exhibit properties, process service requests from other departments, and assist in the install and dismantle of exhibits when needed. This position reports to the Operations Manager, Inhouse Exhibits.

Key Job Responsibilities

• Process and implement work orders for exhibits operations, respond to inquiries on exhibits assets, and assist in warehouse exhibit inventory and loading/unloading operations.
• Collaborates with cross functional teams to administer any last-minute revisions and change orders on scope of work.
• Process and effectively manage inbounded exhibits assets.
• Responsible for thoroughly inspecting assets for any damages and functional operability of elements.
• Documents and reports any damages on elements while seeing through the successful completion of the refurb process.
• Documents, communicates, and ensures on-site teams are aware of any last-minute changes to plans and reports any scope of work changes to direct supervisor.
• Supports the maintenance of Exhibits assets and assists in updating the exhibits assets inventory database.
• Assists in the install and dismantle of exhibit elements and, if necessary, supports the onsite teams.
• Adheres to all Quality Control procedures and abides by company, state, and federal safety guidelines.
• Adheres to company’s mission, core values, and abides to Standard Operating Procedures.
• With advanced communication and interpersonal skills, practices and maintains Hargrove’s high customer service methods and focus on quality.
• Performs other duties as assigned related to Exhibit Operations.
• Maintains a safe working environment by maintaining a clean, organized workspace.

Job Qualifications

• High School Diploma or GED required
• 3+ years of experience
• Beginners’ knowledge of Microsoft Word and Excel
• Preferred experience in an ERM environment and workorder program
• Preferred experience from the ready-to-assemble sector or kitchen cabinetry production process or housing market renovations
• Preferred hands-on experience in exhibition systems
• Read and interpret architectural drawings, CAD detailed drawings, and design renderings
• Communicate clearly both verbally and through computers, apps, and relevant software
• Experience at working in a collaborative team environment
• Ability to travel up to 25%

Competencies

Deliver World Class Service

• Hospitality
• Ownership

Do The Right Thing

• Instills Trust
• Safety Conscious

Drive Results

• Action Oriented

See The Big Picture

• Tech Savvy

Value People

• Communicates Effectively

For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link: (https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx).

Work Environment.

Warehouse

Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Hargrove based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio-visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, required or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Hourly Pay Range: $22.71 - $29.53

The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.

Encore is committed to providing the best benefits options for our employees and families.

We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences.