Operations Coordinator, Exhibits HARGROVE, Lanham, MD

Encore Global; Lanham (MD); On-site; USD 65,123,284 - 84,703,113; Full time

Job summary

Encore Global is seeking an Operations Coordinator, Exhibits to join the Exhibit Operations Teams in Lanham, MD. You will process work orders for exhibit operations, support inbound/outbound handling of exhibits, and assist in installation and dismantling as needed, reporting to the Operations Manager, Inhouse Exhibits.

Qualified candidates have 3+ years of experience, basic Word/Excel skills, and the ability to travel up to 25%.

Qualifications

• Requires a high school diploma or GED.
• 3+ years of experience in operations/exhibits or related field.
• Basic proficiency in Microsoft Word and Excel.
• Preferred experience with ERM systems and work order programs.
• Experience in ready-to-assemble/exhibit production or related renovation sectors is a plus.
• Ability to read architectural CAD drawings and renderings.
• Strong communication and teamwork skills; ability to travel up to 25%.

Responsibilities

• Process and implement work orders for exhibits operations and respond to inquiries about assets.
• Collaborate with cross-functional teams to manage scope revisions and change orders.
• Manage inbounded exhibits assets and inspect assets for damage and operability.
• Document damages and oversee refurbishments; report scope changes to supervisor.
• Maintain and update exhibits assets inventory database; support install/dismantle on-site.
• Ensure adherence to Quality Control and safety guidelines; follow SOPs; uphold customer service standards.
• Assist on-site teams during installation and dismantling as needed.
• Maintain a clean and safe work environment; support irregular hours including weekends and holidays.

Skills

Microsoft Word

Microsoft Excel

Team collaboration

Travel readiness

Education

High School Diploma or GED

Tools

ERM system

CAD drawings

Design renderings

Job description

Position Overview

As a member of the Exhibit Operations Teams, the Operations Coordinator, Exhibits will work collaboratively to process work orders related to out bounding and inbounding of exhibit properties, process service requests from other departments, and assist in the install and dismantle of exhibits when needed. This position reports to the Operations Manager, Inhouse Exhibits.

Job Responsibilities

• Process and implement work orders for exhibits operations, respond to inquiries on exhibits assets, and assist in warehouse exhibit inventory and loading/unloading operations.
• Collaborates with cross functional teams to administer any last-minute revisions and change orders on scope of work.
• Process and effectively manage inbounded exhibits assets.
• Responsible for thoroughly inspecting assets for any damages and functional operability of elements.
• Documents and reports any damages on elements while seeing through the successful completion of the refurb process.
• Documents, communicates, and ensures on-site teams are aware of any last-minute changes to plans and reports any scope of work changes to direct supervisor.
• Supports the maintenance of Exhibits assets and assists in updating the exhibits assets inventory database.
• Assists in the install and dismantle of exhibit elements and, if necessary, supports the onsite teams.
• Adheres to all Quality Control procedures and abides by company, state, and federal safety guidelines.
• Adheres to company’s mission, core values, and abides to Standard Operating Procedures.
• With advanced communication and interpersonal skills, practices and maintains Hargrove’s high customer service methods and focus on quality.
• Performs other duties as assigned related to Exhibit Operations.
• Maintains a safe working environment by maintaining a clean, organized workspace.

Job Qualifications

• High School Diploma or GED required.
• 3+ years of experience.
• Beginners’ knowledge of Microsoft Word and Excel.
• Preferred experience in an ERM environment and workorder program.
• Preferred experience from the ready-to-assemble sector or kitchen cabinetry production process or housing market renovations.
• Preferred hands‑on experience in exhibition systems.
• Read and interpret architectural drawings, CAD detailed drawings, and design renderings.
• Communicate clearly both verbally and through computers, apps, and relevant software.
• Experience at working in a collaborative team environment.
• Ability to travel up to 25%.

Competencies

• Deliver World Class Service
  • Hospitality
  • Ownership
• Do The Right Thing
  • Instills Trust
  • Safety Conscious
• Drive Results
  • Action Oriented
• See The Big Picture
  • Tech Savvy
• Value People
  • Communicates Effectively

Work Environment

Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Hargrove based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio-visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Hourly Pay Range

$22.71 - $29.53

Compensation

The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.

Benefits

Encore is committed to providing the best benefits options for our employees and families.