Operations Coordinator Data Center and Rapid Deployment Operations

Graebel Companies Inc.; United States; On-site; USD 65,000 - 80,000; Full time

Job summary

Graebel Companies Inc. is seeking an Operations Coordinator for Data Center and Rapid Deployment Operations. The role manages post-launch support, contact with employees, contractors or guests, and onboarding transitions.

High service standards and meticulous documentation are essential to keep housing, workspaces and support services safe and compliant. The position emphasizes coordination, issue resolution, and client satisfaction with a focus on proactive communication and operational

Qualifications

• High school diploma or equivalent.
• 4+ years in guest services, customer service, housing operations or related operational roles.
• Experience handling service requests, issue tracking and customer-satisfaction activity.

Responsibilities

• Coordinate day-to-day operations after launch, managing service activity across deployed housing, workspaces, facilities and support services.
• Receive, document, prioritise and follow up on maintenance, housekeeping, access, amenity and transport issues.
• Work with vendors, property managers, facilities teams and other partners to resolve issues within timelines.
• Maintain logs, action trackers and reports for clients, including response times and recurring trends.
• Monitor satisfaction through surveys and direct feedback, ensuring timely and professional communication.
• Coordinate move-ins/out, extensions, and inspections and support transitions as required.
• Document changes, obtain pricing updates and route to the Project Manager when scope or budget is affected.
• Escalate safety, compliance or client-sensitive issues and suggest improvements.

Skills

Customer service

Communication

MS Excel

MS Word

MS Outlook

MS Teams

Education

High school diploma

Job description

Operations Coordinator Data Center and Rapid Deployment Operations

Are you ready to open a world of opportunity in talent mobility? Our clients include some of the largest and most recognized brands in the world. They’re innovators and leaders in their industries, making life-enhancing breakthroughs every day. We help them tap into those opportunities by placing their exceptional people where they need to be, anywhere in the world. When it comes to service, we set the bar for exceptional … and then we raise it with fresh ideas, leading tools and innovative approaches, and it’s all grounded in our values of truth, love, and integrity. We call it People-first Mobility. We’re looking for exceptional people who share those values along with our passion for delivering the highest levels of service. If that sounds like you, and if you’re ready for a new career opportunity, we’d like to hear from you! Here’s to the world ahead.

The Operations Coordinator, Data Center & Rapid Deployment Operations manages the day-to-day operational support required after a project has launched and employees, contractors or guests have been deployed into work or living environments. The role is the primary coordination point for service requests, issue resolution, vendor follow-up, maintenance needs, reporting, communication, satisfaction tracking and operational continuity.

This role is suited to a highly responsive, service-oriented coordinator who can manage daily details, protect the guest and client experience, and help ensure deployed housing, workspaces and support services remain safe, functional, clean, compliant and aligned with agreed service expectations.

We are committed to fair and transparent compensation. The salary range for this role is based on several factors including experience, skills, and qualifications and is $65,000 to $80,000.

• Coordinate day-to-day operations: Act as the primary operational coordination point after launch, managing service activity across deployed housing, workspaces, facilities and support services.
• Manage service requests and issues: Receive, document, prioritise and follow up on maintenance, housekeeping, access, amenity, transport, food service, connectivity and other operational matters.
• Coordinate service partners: Work with vendors, property managers, facilities teams, maintenance providers, security, janitorial, laundry, transportation, food service and other partners to resolve issues within expected timelines.
• Maintain operational visibility: Keep accurate issue logs, action trackers, escalation records, completion status, response-time data and recurring-problem trends; prepare daily, weekly or client-specific reports.
• Protect the guest and client experience: Monitor satisfaction through surveys, check-ins, case notes, incident trends and direct feedback, providing timely and professional communication throughout.
• Support transitions and quality checks: Coordinate move-ins, move-outs, assignment changes, extensions, welcome materials, inspections, walkthroughs and operational transitions as required.\
• Coordinate post-deployment change orders: Document requested changes, validate operational need, obtain updated pricing and service impacts, route approvals and re-engage the Project Manager when scope, configuration, budget, vendor commitments, timelines, safety or compliance are affected.
• Escalate risk and improve performance: Escalate urgent, safety-related, compliance-related or client-sensitive issues and recommend operational improvements, vendor corrective actions or process changes based on recurring trends.

Required Skills

• Strong customer-service, organisational and problem-solving skills, with the ability to remain calm, professional and solutions-focused during issues or escalations.
• Strong written and verbal communication skills and a high level of attention to detail, follow-through, urgency and accountability.
• Strong proficiency in Microsoft Excel, Word, Outlook and Teams.
• Ability to work flexible hours or support urgent operational needs when required by client or site conditions, and to travel locally or to project sites as needed.

Required Experience

• High school diploma or equivalent.
• Minimum four years of experience in guest services, customer service, resident services, housing operations, facilities coordination, hospitality operations, property management, workforce housing, field support or a related operational role.
• Demonstrated experience handling service requests, complaints, issue tracking, follow-up communication and customer-satisfaction activity.
• Experience preparing reports, maintaining logs, updating case records, tracking open items and communicating status to internal or external stakeholders.