Operations Coordinator - Children's Services Act (CSA)

Epic Health Partners; Danville (VA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Retirement plan options

Ongoing training and professional dev.

Job summary

Epic Health Partners in Danville, VA is seeking an experienced Operations Coordinator to provide leadership and coordination for CSA and behavioral health programs. This role emphasizes collaboration with families, schools, providers, and community stakeholders to ensure seamless care and strong outcomes.

You will monitor service delivery, oversee documentation and authorizations, and support continuous quality improvement and compliance. This is a full-time role with growth opportunities.

Qualifications

• Two or more years in care coordination or related behavioral health programs.
• Experience with CSA, ICC, and multidisciplinary teams.
• Experience collaborating with families, schools, and community partners.

Responsibilities

• Provide operational coordination and support for CSA program delivery.
• Partner with families, providers, schools, and stakeholders for coordinated care.
• Oversee documentation, authorizations, and key operational processes.
• Monitor activities, identify improvements, and support quality and compliance.
• Support staff and address barriers to service delivery.
• Foster partnerships to expand access to care and program growth.
• Coordinate multidisciplinary meetings and transition planning.
• Contribute to quality improvement and community engagement initiatives.
• Utilize data and metrics to track performance and inform decisions.
• Maintain compliant documentation for agency, payer, and CSA requirements.

Skills

Care coordination

Case management

CSA/ICC knowledge

Behavioral health programs

Cross-functional collaboration

Job description

As EPIC Health Partners, LLC continues to expand and strengthen services for children and families across our communities, we are seeking an experienced Operations Coordinator to provide additional leadership, coordination, and operational support within our growing Children's Services Act (CSA) and behavioral health programs. This role is ideal for a professional who is passionate about building collaborative systems of care, supporting clinical teams, navigating complex service networks, and ensuring children and families receive high‑quality, family‑centered services. The successful candidate will play a key role in program growth, service coordination, quality improvement, community partnership development, and positive outcomes for the children and families we serve.

Essential Duties & Responsibilities:

• Provide operational coordination and support for the Children's Services Act (CSA) program, helping ensure services are delivered effectively and efficiently.
• Partner with families, providers, schools, referral sources, and community stakeholders to promote seamless communication and coordinated care.
• Support program performance through oversight of service delivery, documentation, authorizations, and key operational processes.
• Monitor program activities, identify opportunities for improvement, and help implement solutions that enhance quality, compliance, and client outcomes.
• Serve as a resource and support to clinical and direct service staff, helping address operational needs and remove barriers to service delivery.
• Foster strong partnerships with community organizations, funding agencies, and referral sources to support access to care and program growth.
• Assist with coordinating multidisciplinary meetings, service transitions, and collaborative planning efforts that support children and families.
• Contribute to ongoing quality improvement, program development, and community engagement initiatives.
• Utilize data, reporting tools, and operational metrics to help track performance and support informed decision‑making.
• Maintain accurate documentation and support compliance with agency, payer, regulatory, and Children's Services Act requirements.
  

Qualifications:

• Two or more years of experience in care coordination, case management, Children's Services Act (CSA), Intensive Care Coordination (ICC), therapeutic mentoring, community‑based services, or related behavioral health programs.
• Experience collaborating with schools, community agencies, local government partners, and multidisciplinary treatment teams.
• Working knowledge of Children's Services Act (CSA) processes, Family Assessment and Planning Team (FAPT) meetings, Medicaid‑funded behavioral health services, and community resources.
• Experience supporting program operations, quality improvement initiatives, compliance activities, or service delivery oversight.
• Demonstrated ability to build strong partnerships, solve problems proactively, and support positive outcomes for children and families.

Benefits:

Benefits eligibility varies by position and employment status. Eligible employees may receive benefits in accordance with organizational policy, which may include:

• Health, dental, and vision insurance
• Paid time off and paid holidays
• Retirement plan options
• Ongoing training and professional development

About Epic Health Partners:

Epic Health Partners is a behavioral health organization dedicated to providing high‑quality, person‑centered care for individuals navigating substance use and mental health challenges. We deliver services rooted in evidence‑based, trauma‑informed, and recovery‑oriented practices. Our team is committed to professionalism, accountability, and collaboration—supporting both the people we serve and the staff who serve them. As Epic continues to grow, we remain focused on building strong teams, developing staff, and creating sustainable programs that reflect our values and standards of care.