Operations Coordinator – Air & Ocean Events Logistics

DHL Global Forwarding; Chicago (IL); On-site; USD 69,000 - 92,000; Full time

Benefits offered by this job

401(k) Match

Stock Purchase Plan

Medical

Vision

Dental

Paid Time Off

Job summary

DHL Global Forwarding in Chicago is seeking an Operations Coordinator for Air & Ocean events logistics. You will manage end-to-end import/export operations, coordinate shipments, book cargo capacity, and support event cargo handling.

The role requires a Bachelor’s degree, strong organizational skills, and the ability to work under pressure during peak event periods. Office-based with travel as needed, occasional evenings/weekends.

Qualifications

• Bachelor’s degree preferred in logistics, supply chain or related field.
• Experience in import/export operations with emphasis on Air freight.
• Knowledge of ocean and multimodal transport processes.
• Experience with CargoWise or similar systems preferred.
• Strong organizational and time management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving and attention to detail.
• Effective communication and teamwork skills.
• Ability to perform under pressure during peak periods.

Responsibilities

• Coordinate daily import and export operations across air, ocean, and road freight.
• Manage end-to-end shipment processes from origin to destination.
• Book cargo capacity with airlines and other carriers.
• Support handling of general cargo and specialized event shipments.
• Ensure shipment files are completed and closed post-delivery.
• Update milestones in CargoWise or relevant systems.
• Manage cost accruals and vendor entries for invoicing.
• Maintain compliance with internal policies and regulations.
• Work with internal teams and external partners.
• Collaborate cross-functionally to execute logistics operations.
• Support team coordination to meet deadlines.
• Monitor operations and identify potential delays.
• Escalate issues with recommended solutions.
• Drive efficiency and cost improvements.
• Support logistics planning and execution for events.
• Provide on-site or remote operational support.
• Travel domestically as required.

Skills

Time management

Organization

Communication

Teamwork

Problem solving

Education

Bachelor’s degree in Logistics, Supply Chain, Business, or related field

Tools

CargoWise

Job description

Job Title: Operations Coordinator – Air & Ocean Events Logistics

Job Location: Chicago, Illinois

Schedule: Monday – Friday (with flexibility for evenings, weekends, and travel during peak event periods)

Job Purpose

The operations Coordinator is responsible for managing and executing end-to-end logistics operations for import and export shipments, including time-sensitive event cargo. This role ensures operational milestones are met, shipments are delivered successfully, and all files are completed, invoiced, and closed in accordance with DHL Global Forwarding standards.

Key Responsibilities

Operational Execution

• Coordinate daily import and export operations across air, ocean, and road freight
• Manage end-to-end shipment processes from origin to destination
• Book cargo capacity with airlines and other carriers
• Support handling of general cargo and specialized event shipments

File Management & Compliance

• Ensure shipment files are completed and closed post-delivery
• Update milestones in CargoWise or relevant systems
• Manage cost accruals and vendor entries for invoicing
• Maintain compliance with internal policies and regulations
• Work with internal teams and external partners
• Collaborate cross-functionally to execute logistics operations
• Support team coordination to meet deadlines

Performance Monitoring & Escalation

• Monitor operations and identify potential delays
• Escalate issues with recommended solutions
• Drive efficiency and cost improvements

Event Logistics Support

• Support logistics planning and execution for events
• Provide on-site or remote operational support
• Travel domestically as required

Qualifications & Requirements

• Bachelor’s degree in Logistics, Supply Chain, Business, or related field preferred
• Experienced in import/export operations with an emphasis on Air freight
• Knowledge of ocean and multimodal transport processes
• Experience with CargoWise or similar systems preferred
• Strong organizational and time management skills
• Ability to manage multiple priorities in a fast-paced environment
• Strong problem-solving and attention to detail
• Effective communication and teamwork skills
• Ability to perform under pressure during peak periods

Working Conditions

• Office-based role
• Flexibility required for evenings, weekends, and travel during peak periods

Pay Range: $68,722.50 - $91,630.00+ (Based on Experience)

Benefits (All Non-Union Employees)

• Compensation: Competitive base salary plus role dependent performance-based incentives.
• 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
• Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
• Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
• Vision: Optional coverage for exams, frames, and contacts.
• Dental: Optional coverage for preventive, basic, and major services.
• Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.

Why Join DHL Global Forwarding?

At DHL Global Forwarding, we invest in our employees’ growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs, and empowering our team to develop skills and achieve long-term success.

Be part of DHL Group, the world’s leading logistics provider, operating in 220+ countries. DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions. Explore careers with us: DHL Careers.

Equal Opportunity Employer

DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Work Authorization

Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.