Operations Coordinator

ASM Global; United States; Sur place; USD 50 000 - 65 000; Plein temps

Résumé du poste

ASM Global-SMG is seeking an Operations-focused role at Huntington Center, collaborating with the Operations Manager and Event Coordinators to develop timelines and action plans for event setup and services. The position emphasizes coordinating staff, equipment and safety for smooth event transitions.

The role involves supervising crews, assisting in floor plan changes, budgeting and staffing, maintaining facilities, and delivering exceptional client service for each event.

Responsabilités

• Develop timelines and action plans for event setup with Operations Manager and Event Coordinators.
• Schedule full/part-time staff and subcontractors (stagehands, temp labor) per event demand.
• Supervise crews in setup, changes, and teardown; adjust floor plans per management direction.
• Assist with budgeting and staffing plans; train, supervise, and evaluate personnel and service providers.
• Maintain facility cleanliness and minor maintenance of related areas.
• Report major maintenance items and safety concerns to management.
• Deliver high level service to clients and events; address questions and concerns.
• Oversee storage and upkeep of event equipment and furniture (ice equipment, AV, etc.).
• Assist in training new employees and continuing education; monitor progress and evaluations.
• Resolve employee conflicts citing work instructions, union contracts and ASM policies.

Description du poste

Duties and Responsibilities

• Works closely with the Operations Manager and Event Coordinators to develop timelines, schedules and action plans for event set-up and services.
• Creates chair set timelines and plans for non-hockey related events.
• Attend department planning meetings along with participation in Safety Workgroup.
• Helps prepare department work schedules, set staffing responsibilities, and review quantity and quality of work performed. Schedule full/part-time employees and subcontracted service providers (stagehands, temp labor, etc.) according to event demands.
• Supervises and instructs the crews in the set-up, additions and changes, striking and tear down of events. Makes changes in floor plans and layouts at the direction of management in charge of events. Assists in the planning and execution of changeovers of the Huntington Center from one event to another.
• Support and assist the Director and Manager of Operations with budgeting and staffing plans; training, supervising, and evaluating personnel and service providers.
• Responsible for the cleaning, upkeep and minor maintenance of the facility and related support areas.
• Reports all major maintenance items and safety concerns to management.
• Responsible for delivering the highest level of service to all clients and events. Assists in resolving client’s questions and concerns.
• Oversees the cleaning, minor maintenance and proper storage of all event equipment and furniture, including Hockey, staging, audio/visual equipment and motorized equipment.
• Assist in the training and orientation of new employees, assist with continuing education and training sessions for existing employees, monitors employees progress and assist with employee evaluations.
• Expected to resolve employee conflicts by reference to general work instructions, Union contract and ASM’s policies and procedures. Informs management of disciplinary or other problems with crew members.
• Assist with snow removal and other outdoor grounds maintenance projects as directed.
• Operates motorized equipment in the performance of assigned duties ie: ice resurfacers, forklifts; floor scrubber, aerial lifts, snow removal equipment, etc.
• Assists with ice installation, preparation and maintenance; typical methods and techniques for maintaining, repairing and building ice; and ice reverse osmosis system

This is not intended to be a comprehensive list of duties performed by this classification, but rather a representation of general duties.

This classification performs other event related duties as needed, directed or required.

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people.

Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.