Operations Coordinator

NTT DATA Business Solutions; United States; Remote; USD 66,000 - 108,000; Full time

Job summary

Join a leading company as an Operations Coordinator, where you'll support internal operations, manage contracts, and optimize processes. This role requires strong organizational and communication skills, along with technical aptitude. Enjoy competitive salaries and comprehensive benefits, including remote work options.

Benefits

Comprehensive Health Benefits

Dental Benefits

Flexible Paid Time Off

401k Plan

Remote Work Options

Qualifications

• 3-4 years of operational experience in quality control, reporting, and data processing.
• Strong research and requirements gathering skills.

Responsibilities

• Facilitate transition to operational activities post-contract signing.
• Create and provide internal reports to management weekly or monthly.

Skills

Customer Service

Organizational Skills

Technical Aptitude

Attention to Detail

Communication

Tools

SAP

SharePoint

Microsoft Office

DocuSign

Job description

Operations Coordinator

Unleash Your Potential: Whether 2 Years or 20, Discover Rewarding Journeys with Us!

The Operations Coordinator supports internal operational activities, focusing on customer-related activities, contract management, and internal process development. Responsibilities include working with Managed Cloud, AMS, and Consulting teams to ensure contracts and projects are correctly set up and invoiced. The role also involves assisting with billing, reporting, and tool optimization.

Duties and Responsibilities:

Operations Support

• Facilitate transition to operational activities post-contract signing, including quality checks of contract data in ISP/it.admin/ITP.
• Manage onboarding/offboarding and billing issues across business lines.
• Resolve time entry issues with consultants and managers.
• Ensure compliance with customer complaint and credit processes.
• Provide accurate billing rates and ensure correct billing to minimize complaints.
• Serve as backup for master data functions in ITP, ISP, and it.admin.
• Maintain documentation and information within internal tools like SharePoint, ISP, ITP, collaborating with teams to keep data updated.
• Review and modify contracts for clarity and legal compliance.

Reporting

• Create and provide internal reports to management weekly or monthly as assigned.

Position Requirements/Qualifications:

• 3-4 years of operational experience in quality control, reporting, and data processing.
• Excellent customer service and organizational skills.
• Ability to collaborate and lead meetings with various organizational members.
• Strong technical aptitude, including familiarity with SAP, SharePoint, it:admin, and Microsoft Office.
• Strong research and requirements gathering skills.
• High attention to detail.
• Excellent verbal and written communication skills.

Preferred:

• Experience working with global teams.
• Knowledge of DocuSign.

We offer competitive salaries, comprehensive health and dental benefits, Flexible Paid Time Off, 10 paid holidays, a 401k plan, remote work options, and more. Employment is contingent upon a satisfactory background check, and we participate in E-Verify. Please submit applications directly; third-party agency submissions are not accepted.

The annual base salary range is $66,530 - $107,912, determined by organizational needs and candidate qualifications.