Operations Coordinator

NTT DATA Business Solutions; United States; Remote; USD 66,000 - 108,000; Full time

Job summary

Join a leading company as an Operations Coordinator, where you will support internal operations and ensure smooth contract management. This role involves collaboration across teams to optimize processes and improve customer satisfaction. With a competitive compensation package and remote work options, this is an opportunity to grow in a dynamic environment.

Benefits

Health and Dental Benefits

Flexible Paid Time Off

401k Plan

Remote Work Options

Qualifications

• 3-4 years of operational experience in a professional setting.
• Strong technical aptitude with ability to learn various tools.

Responsibilities

• Facilitate transition to operational activities post-contract signing.
• Create and provide internal reports to management.
• Manage onboarding, offboarding, and billing issues.

Skills

Customer Service

Organizational Skills

Collaboration

Attention to Detail

Communication

Tools

SAP

SharePoint

Microsoft Office

DocuSign

Job description

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Operations Coordinator

Unleash Your Potential: Whether 2 Years or 20, Discover Rewarding Journeys with Us!

The Operations Coordinator supports internal operational activities, focusing on three main areas: customer-related activities through operations and reporting, contract knowledge, and development/management of internal processes. This role involves working with Managed Cloud, AMS, and Consulting teams to ensure contracts and projects are correctly set up and invoiced. Additionally, the Operations Coordinator assists with billing element creation, reporting across lines of business, and tool optimization.

Duties and Responsibilities:

Operations Support

• Facilitate transition to operational activities post-contract signing, including quality checks of contract data in ISP/it.admin/ITP.
• Manage onboarding, offboarding, and billing issues across all lines of business.
• Resolve time entry issues with consultants and managers.
• Ensure compliance with customer complaint and credit processes.
• Provide accurate billing rates to accounting to ensure correct customer invoicing and minimize complaints.
• Serve as backup for master data functions related to ITP, ISP, and it.admin.
• Act as a governance resource for documentation and information within internal tools like it.admin, SharePoint, ISP, ITP, working with teams to keep data current and relevant.
• Review and modify contracts for clarity and legal compliance.

Reporting

• Create and provide internal reports to management on a weekly or monthly basis as assigned.

Position Requirements/Qualifications:

• 3-4 years of operational experience in a professional setting, including quality control, reporting, and data processing.
• Excellent customer service and organizational skills.
• Ability to collaborate, lead, and facilitate meetings with various organizational members, including senior management.
• Strong technical aptitude with ability to learn SAP, SharePoint, it:admin, and Microsoft Office, with expertise in SharePoint design and governance.
• Strong research, requirements gathering, and attention to detail skills.
• Excellent verbal and written communication skills.

Preferred:

• Experience working with global teams.
• Knowledge of DocuSign.

Thank you for your interest in NTT DATA Business Solutions! We offer a competitive compensation package including salaries, health and dental benefits, Flexible Paid Time Off, 10 paid holidays, a 401k plan, and remote work options.

We pride ourselves on our high-growth trajectory and seek top talent to join our innovative organization. We look forward to hearing from you!

Please note that employment is contingent upon a satisfactory background check, and we participate in E-Verify. Applications should be submitted directly, not via third-party agencies.

The annual base salary range for this role is $66,530 - $107,912, with actual compensation determined by organizational needs, skills, certifications, and experience.