Operations Coordinator

Applicable Limited; United States; Remote; USD 66,000 - 108,000; Full time

Job summary

A leading company is seeking an Operations Coordinator to support internal operational activities, manage billing, and ensure accurate reporting. The role requires strong organizational and communication skills, with opportunities for remote work and a competitive salary package.

Benefits

Comprehensive Health Benefits

Dental Benefits

Flexible Paid Time Off

401k Plan

Remote Work Opportunities

Qualifications

• 3-4 years of operational work experience in a professional setting.
• Strong technical aptitude and ability to learn new tools.
• Excellent verbal and written communication skills.

Responsibilities

• Facilitate transition to operational activities upon contract signature.
• Manage onboarding/offboarding and billing-related issues.
• Provide accurate customer billing rates to accounting.

Skills

Customer Service

Organizational Skills

Communication

Attention to Detail

Education

Bachelor’s Degree

Tools

SAP

SharePoint

Microsoft Office

DocuSign

Job description

Unleash Your Potential: Whether 2 Years or 20, Discover Rewarding Journeys with Us!

The Operations Coordinator will support internal operational activities. They will prioritize and balance activities in three primary areas: customer-related activities through operations and reporting, contract knowledge, and development/management of supporting internal processes. This includes working with Managed Cloud, AMS, and Consulting management teams to ensure all contracts and projects are set up and invoiced correctly. The Operations Coordinator is also responsible for assisting with billing element creation, all lines of business reporting, and optimization of tools.

Duties and Responsibilities:

Operations Support

1. Facilitate transition to operational activities upon contract signature, including quality checks/verification of contract data entered in ISP/it.admin/ITP (Operations/Delivery).
2. Manage onboarding/offboarding and billing-related issues for all lines of business.
3. Resolve time entry related issues with consultants and consulting managers.
4. Ensure adherence to customer complaint and credit processes.
5. Provide accurate customer billing rates to accounting and ensure accurate customer billing to minimize customer complaints.
6. Serve as backup for master data functions related to ITP, ISP, and it:admin.
7. Act as a centralized governance resource regarding documentation and information stored within various internal tools such as it.admin, SharePoint, ISP, ITP, working with consultants and management to keep the various tools updated and relevant.
8. Review and modify contracts for clarity and approved legal language.

Reporting

• Responsible for creating/providing internal reports to management on a weekly or monthly basis as assigned.

Position Requirements/Qualifications:

• 3-4 years of operational work experience in a professional setting including quality control, reporting, data processing.
• Excellent customer service and organizational skills.
• Ability to work, collaborate, lead, and facilitate meetings with all organizational levels including Managed Services Senior Management, Consulting Managers, Pre-Sales, Operations, Staffing, and Consultants.
• Strong technical aptitude and ability to learn SAP, SharePoint, it:admin, Microsoft Office, including expertise in SharePoint design and governance.
• Strong information, research, and requirements gathering skills.
• Strong attention to detail.
• Excellent verbal and written communication skills.

Preferred:

• Bachelor’s degree.
• Global team experience (co-delivering with resources in more than one country).
• Knowledge of DocuSign.

Thank you for your interest in NTT DATA Business Solutions! We offer an exceptional compensation package including competitive salaries, comprehensive health and dental benefits, Flexible Paid Time Off, 10 paid holidays, a 401k plan, and remote work opportunities, among many other benefits.

We pride ourselves on our high-growth trajectory and are always seeking top talent to join our team. We encourage you to consider becoming part of our dynamic organization. Thank you for your interest, and we look forward to hearing from you soon!

Please note that employment is subject to a satisfactory background check, and we participate in E-Verify. All applications should be submitted directly; we do not accept third-party agency submissions.

The annual base salary range is $66,530 - $107,912, determined by organizational needs and the candidate’s skills, certifications, and experience.

We transform SAP solutions into Value