Operations Coordinator

Jones Lang LaSalle Incorporated; United States; Remote; USD 54,000 - 66,000; Full time

Benefits offered by this job

401(k) plan with matching

Comprehensive Medical, Dental & Vision

Paid parental leave

Paid Time Off and Company Holidays

Daily Pay - early access to earned W‑2

Job summary

Jones Lang LaSalle Incorporated is seeking an Operations Coordinator to support a portfolio of sites, coordinating work orders, scheduling repairs, and ensuring high-quality facilities services. The role reports to the Performance Operations Manager and emphasizes customer service in issue resolution and vendor communication.

The position involves coordinating with internal teams and clients, overseeing financial aspects of work orders, and providing regular updates.

Qualifications

• Experience in facilities operations or service delivery is a plus.
• Strong communication and coordination skills.

Responsibilities

• Provide work order management support and administration.
• Coordinate maintenance repair calls: scheduling, quoting, and resolution.
• Manage vendor invoices and cost coding for work orders.
• Ensure timely completion of service delivery and administrative tasks.
• Review and escalate incident tickets to appropriate teams.
• Communicate with vendors daily to maintain strong relationships.
• Prioritize and follow up on open work orders based on age and status.
• Collaborate with Sourcing, Operations and Finance teams to address needs.
• Assist client and service provider personnel with system setup and training.
• Generate required reporting and updates for assigned units of business.
• Conduct weekly update calls to share information and progress.
• Participate in overtime as needed.

Job description

JLL empowers you to shape a brighter way

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Operations Coordinator

The Operations Coordinator supports a portfolio of sites and interfaces with our clients, account teams and service providers to ensure superior delivery of the facilities services provided.

Reporting to the Performance Operations Manager, this position makes sure that any issues or conflicts are quickly and efficiently resolved with the highest degree of customer service.

• Responsible for providing work order management support, program administration, reporting and other activities as assigned.
• Receives and coordinates maintenance repair calls: scheduling, follow-up, quote preparation, problem resolution, and post-service activities. Completes repair service work orders/projects.
• Manage financial aspects of work orders including vendor invoice processing, quote approval based on contracted rates, and proper cost coding.
• Ensure service delivery, work orders, administrative tasks and special projects are completed in a timely and satisfactory manner.
• Review incident tickets to ensure timely resolution and proper escalation to internal support teams.
• Communicate with vendors daily to maintain a first-class relationship using phone, email, reports, internal, client, and 3rd-party systems.
• Review and prioritize open work for follow-up and attention based on age, status, or other factors; perform appropriate follow-up.
• Work with internal groups (Sourcing Team, Operations Team, Finance) to communicate customer requirements and to resolve any challenges, issues, or new opportunities.
• Work with client and service provider personnel to set up systems, maintain access and usability, provide training, and coordinate any other projects.
• Provide required reporting, data, and dispatch updates for assigned units of business.
• Conduct periodic weekly calls to run through any updates, check-ups, and basic information sharing.
• Requires participating in overtime work as needed

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position

60,008.00 – 60,008.00 USD per year

Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location

Remote –Cambridge, MA

Job Tags

Guest Service

Personalized benefits that support personal well-being and growth

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you’repursuing.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.