Operations Coordinator

Liberty; Sedalia (MO); On-site; USD 32,000 - 45,000; Full time

Job summary

Algonquin Power & Utilities Corp. (AQN) is seeking an administrative coordinator for Missouri field operations. This in-office role supports scheduling MDT workload, payroll processing, and coordination with service technicians while assisting customers and stakeholders.

Ideal candidates have a high school diploma or GED and at least two years in customer service, plus solid computer and data-entry skills to handle daily reporting and SAP tasks.

Qualifications

• High school diploma or GED with 2 years in customer service or related field.
• Able to communicate clearly with customers to obtain and share information.
• Basic arithmetic and data entry accuracy required.
• Proficient computer skills for data entry, reporting and retrieval.
• Office environment; able to perform light physical tasks when needed.

Responsibilities

• Monitor and reschedule MDT workload; read reports; prep for next day.
• Generate, close, and cancel service orders as needed.
• Coordinate payroll inputs and validate payroll data.
• Dispatch leak and emergency orders to service techs.
• Schedule ITRON meter routes; set priorities; assign construction orders.
• Prepare, distribute, and maintain daily line locates.
• Interact with customers in person; provide tariffs and info.
• Maintain logs and reports daily/weekly/monthly.
• Investigate measurement errors and coordinate fixes.
• Code and process vendor/contractor invoices.
• Initiate purchase orders and requisitions when necessary.
• Support field ops with pertinent data; assist SAP users.
• Perform other duties and administrative tasks as required.

Skills

Customer service

Data entry

Computer literacy

Communication skills

Team coordination

Education

High school diploma / GED

Tools

SAP

Job description

Algonquin Power & Utilities Corp. (AQN), parent company of Liberty, is a diversified international generation, transmission, and distribution utility. AQN is committed to providing safe, reliable, and cost-effective energy and water solutions through our portfolio of utility investments to over one million customer connections, largely in the United States and Canada.

At Algonquin, our vision is to be the most trusted utility service provider in North America – a premium regulated utility, known for our customer focus, commitment to sustainability, and strong community partnerships. Our employees are at the heart of that vision. We believe that when people are empowered to learn, grow, and contribute their ideas, we can achieve remarkable results together.

We are building a culture that values integrity, inclusivity, and innovation. By joining Algonquin, you’ll be part of a team that is shaping the future of energy and water, while creating long-term value for our customers, communities, employees, and shareholders.

Purpose

An opportunity to join a dynamic team driven to source, attract and engage diverse top talent across North America.

This position will report to the office at one of our EDG Missouri locations and is not a remote position. This position has responsibility for field operations activities related to scheduling MDT workload as appropriate, resolving measurement errors, creating payroll functions, receiving and scheduling construction and basic administrative functions and coordinating maintenance orders.

Accountabilities

• Monitors, controls and reschedules MDT workload as appropriate; reads all system generated reports and makes preparations for next day operations.
• Generates completing, closing, and canceling service orders
• Coordination, input, review and validation of al payroll functions.
• Dispatches leak and emergency orders to Service Technicians
• Monitors, schedules, and processes ITRON meter reading routes, assigns priorities to calls, and schedules orders for appropriate construction and maintenance personnel.
• Prepares, distributes, and maintains daily line locates.
• Interact with customers in-person to answer questions, provide tariffs, etc.
• Generates and maintains various logs and reports on a daily, weekly and monthly basis.
• Investigates measurement errors and coordinates adjustments.
• Codes, validates, and processes vendor and contractor invoices.
• May initiate, receive and confirm purchase orders and requisitions.
• Assists service and construction and maintenance personnel by communicating pertinent data and other information related to various situations.
• Provides administrative and clerical support to field operations including help in SAP.
• Performs other related duties as required.
• Other duties as assigned

Education and Experience

• A general educational knowledge normally acquired through a high school diploma or a General Equivalency Diploma (GED) and two years’ experience in customer service or a closely related field.
• Requires the ability to communicate with internal and/or external customers in order to obtain and/or provide basic types of factual information.
• Requires the ability to perform basic addition, subtraction, multiplication and division.
• Requires proficient computer skills for data entry, reporting, reference and/or retrieval tasks.
• Works in an office environment.
• Requires occasionally performing activities including, but not limited to, bending, stooping, grasping, reaching, twisting, turning and/or lifting.

Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business and as an employee team.

Our Mission

We provide safe, secure, reliable, cost-effective and sustainable energy and water solutions. Our mission is how we create value as an organization—it is what drives us every day to fulfill our purpose.

Our Vision

We better the lives of our customers and communities. Our vision is what we see as possible. It's where we aspire to be, what we want to achieve and how we'll make an impact. It guides and keeps us on the right path as we work towards fulfilling our purposes.

Our Guiding Principles

• Customer Centric
• Integrity
• Entrepreneurial
• Teamwork
• Owner mindset
• Outcome focused
• Continuous learning

We are focused on building a diverse and inclusive workforce. If you are excited about this role and are not confident you meet all the qualification requirements, we encourage you to apply to investigate the opportunity further.

We are an equal opportunity employer and value each person's unique background, diversity, experiences, perspectives and talents.

Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all our employees and expect each of our employees to honour this commitment in their daily responsibilities.