Operations Coordinator

Liberty Utilities; Sedalia (MO); On-site; USD 42,000 - 62,000; Full time

Job summary

LU Service Corp. in Sedalia, MO is seeking an Operations Coordinator to join a dynamic field-operations team.

This on-site role focuses on scheduling MDT workload, resolving measurement discrepancies, handling payroll functions, and coordinating maintenance orders for a busy utility operation. You will interact with customers in person, generate daily logs and reports, dispatch orders to technicians, and support field personnel with data and SAP-related tasks.

Qualifications

• High school diploma or GED, plus 2 years of customer service experience.
• Strong communication skills with internal and external customers.
• Basic arithmetic and data entry abilities.
• Work in an office environment with occasional physical activity.

Responsibilities

• Monitor, reschedule MDT workload and prepare for next-day operations.
• Generate, complete, close, and cancel service orders.
• Process payroll-related functions and validate data.
• Dispatch leakage and emergency orders to technicians.
• Schedule ITRON meter reading routes and assign priorities.
• Prepare and maintain daily logs and reports.
• Interact with customers in person and provide tariff information.
• Process vendor invoices and assist with purchase orders.
• Provide administrative support to field operations, including SAP.
• Perform other duties as assigned.

Skills

Customer service

Scheduling

Data entry

Communication

Education

High school diploma or GED

Tools

SAP

Job description

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Operations Coordinator

LU Service Corp.

Sedalia, MO, US, 65301

Algonquin Power & Utilities Corp. (AQN), parent company of Liberty, is a diversified international generation, transmission, and distribution utility. AQN is committed to providing safe, reliable, and cost-effective energy and water solutions through our portfolio of utility investments to over one million customer connections, largely in the United States and Canada.

At Algonquin, our vision is to be the most trusted utility service provider in North America – a premium regulated utility, known for our customer focus, commitment to sustainability, and strong community partnerships. Our employees are at the heart of that vision. We believe that when people are empowered to learn, grow, and contribute their ideas, we can achieve remarkable results together.

We are building a culture that values integrity, inclusivity, and innovation. By joining Algonquin, you’ll be part of a team that is shaping the future of energy and water, while creating long-term value for our customers, communities, employees, and shareholders.

Purpose

An opportunity to join a dynamic team driven to source, attract and engage diverse top talent across North America.

This position will report to the office at one of our EDG Missouri locations and is not a remote position. This position has responsibility for field operations activities related to scheduling MDT workload as appropriate, resolving measurement errors, creating payroll functions, receiving and scheduling construction and basic administrative functions and coordinating maintenance orders.

Accountabilities

• Monitors, controls and reschedules MDT workload as appropriate; reads all system generated reports and makes preparations for next day operations.
• Generates completing, closing, and canceling service orders
• Coordination, input, review and validation of al payroll functions.
• Dispatches leak and emergency orders to Service Technicians
• Monitors, schedules, and processes ITRON meter reading routes, assigns priorities to calls, and schedules orders for appropriate construction and maintenance personnel.
• Prepares, distributes, and maintains daily line locates.
• Interact with customers in-person to answer questions, provide tariffs, etc.
• Generates and maintains various logs and reports on a daily, weekly and monthly basis.
• Investigates measurement errors and coordinates adjustments.
• Codes, validates, and processes vendor and contractor invoices.
• May initiate, receive and confirm purchase orders and requisitions.
• Assists service and construction and maintenance personnel by communicating pertinent data and other information related to various situations.
• Provides administrative and clerical support to field operations including help in SAP.
• Performs other related duties as required.
• Other duties as assigned

Education and Experience

• A general educational knowledge normally acquired through a high school diploma or a General Equivalency Diploma (GED) and two years’ experience in customer service or a closely related field.
• Requires the ability to communicate with internal and/or external customers in order to obtain and/or provide basic types of factual information.
• Requires the ability to perform basic addition, subtraction, multiplication and division.
• Works in an office environment.
• Requires occasionally performing activities including, but not limited to, bending, stooping, grasping, reaching, twisting, turning and/or lifting.

Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business and as an employee team.

As the successful candidate

Our Mission

We provide safe, secure, reliable, cost-effective and sustainable energy and water solutions. Our mission is how we create value as an organization—it is what drives us every day to fulfill our purpose.

Our Vision

We better the lives of our customers and communities. Our vision is what we see as possible. It's where we aspire to be, what we want to achieve and how we'll make animpact. It guides and keeps us on the right path as we work towards fulfilling our purposes.

• Customer Centric
• Integrity
• Teamwork
• Outcome focused
• Continuous learning

We are focused on building a diverse and inclusive workforce.

We are an equal opportunity employer and value each person's unique background, diversity, experiences, perspectives and talents.

Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all our employees and expect each of our employees to honour this commitment in their daily responsibilities.

Nearest Major Market: Columbia MIssouri
Nearest Secondary Market: Kansas City