Operations Coordinator

PLACE; Plainview (NY); Hybrid; USD 60,000 - 65,000; Full time

Job summary

PLACE is seeking an Operations Coordinator to build and optimize internal systems, support a high-performing real estate team, and ensure exceptional client service. You will own onboarding, training, and process improvements while coordinating listings, events, and communications.

The role emphasizes organization, proactive problem-solving, and a strong service mindset within a hybrid work model across Long Island and New Jersey.

Qualifications

• Must plug into and improve existing systems
• Strong support for a team and operational tasks
• Experience coordinating across real estate teams preferred

Responsibilities

• Build and OWN systems for customer service, team calendar, and internal comms
• Recruiting ad support, scheduling appointments for Team Operator
• Own onboarding process including trainings (in person and virtual)
• Follow productivity rhythms to boost agent output
• Plan high-level client events to drive referrals
• Compile receipts and aid cost reduction opportunities
• Maintain operations manual documenting systems and standards
• Coordinate listing launches: photography, staging, sign installation

Skills

Organization

Project management

Communication

Detail-oriented

Team leadership

Tools

Brivity

Office suite

Job description

You have the opportunity to be surrounded by, learn from and grow with the top 1% of real estate professionals in North America. Come grow with us as our Operations Coordinator. We have a proven path and will provide you with the models, systems, tools, coaching, training, and accountability that ensure success. Show up with the will and commitment to succeed. In addition to creating a limitless growth path for your career, you also can earn opportunities for revenue share, growth share, vesting, investing, and earning an opportunity to become a part of our consulting team.

Who Develops You:

Team Operator

What You’re Great At:

You are an organized, methodical, and driven professional with a servant leader's heart. Systems are your jam -- creating them, implementing them, refining them. Your attention to detail is unsurpassed and you thrive on your high standards, quality of work, and your ability to serve others. You are an empire protector focused on protecting the time and resources of yourself and the rest of the team.

What You’ll Do:

• Build, implement, maintain, and OWN all systems for delivering excellent internal and external customer service, internal communication, team calendar, company social media presence internally and externally, office management, client care systems, team retention and recognition including events, and referrals.
• Support the team growth efforts through posting recruiting ads, calling agent recruits, and scheduling appointments for Team Operator.
• Create and own systems for maintaining integrity of the database, including holding agents accountable to activities.
• Own the agent onboarding process, including holding trainings in person and virtually.
• Follow the systems for our productivity rhythms to ensure agent productivity.
• Plan and execute events for clients that are done at a high level to drive business referrals.
• Ensure all team receipts are obtained and submit to the finance team, when reports are generated, take ownership of finding opportunities to reduce expenses.
• Create and maintain the team’s operations manual that documents all systems and standards that are not able to exist within our technology leverage, Brivity.
• Keep the team leader informed of any challenges that arise and bring potential solutions.
• Commit to weekly 1:1 coaching sessions, PLACE trainings, and Brivity trainings.
• Provide a world-class experience for clients through phone and email on behalf of the team through contract and beyond.
• Manage the listing launch and contract to close process for all transactions, including overseeing the completion of the process.
• Coordinate photography, staging, sign installation, and other listing launch functions.
• Act as the liaison between real estate agents, clients, attorneys, escrow companies, and mortgage brokers.
• Generate reviews and referrals from clients during and after the transaction.

Skills and Character Necessary:

• Notice and take pride in the details
• Team player
• Proven ability to lead yourself and others with conviction
• Self-motivated
• Owning projects once asked to do them and following up with status updates
• Ability and desire to focus on one task for at least an hour during time blocks
• Positive and direct communication, both written and verbal
• Ability to problem solve and use critical thinking daily
• Have a “do whatever it takes” mentality
• Follow a current process as well as improving them and create new processes
• Learning-based and growth-minded
• Proactive vs. reactive
• Impeccably organized
• Knowledge of basic office suite software and calendaring systems
• Concerned about doing things the right way
• Calm and motivated under pressure
• Have patience with a high volume, detailed role
• Use social media for the benefit of the company as an ambassador
• Flexible

Required Background:

• Requires a prior work history that demonstrates the ability to plug into and improve existing systems and provide an enthusiastic level of support to a team.
• 1+ years experience in an operations/administrative role in the real estate industry.
• Previous real estate experience is required.

Other Details:

• Compensation depending on experience, ranges from $60,000-65,000/year.
• We have a full-time, hybrid work model, Monday through Friday, occasional nights and/or weekends.
• This person must be able to travel between Long Island and New Jersey.
• We are excited to meet the person(s) that truly believe they could be a match!