Operations Coordinator

Russell Tobin; New York (NY); On-site; USD 33,062 - 37,195; Part time

Job summary

Russell Tobin is seeking an Operations Clerk I / City Launcher / Meal Manager in New York, NY. This 4-month contract role is part-time (15 hours/week) and on-site, requiring travel to client locations across NYC.

You will onboard new corporate customers, ensure smooth meal launches, and act as the onsite representative during onboarding. The ideal candidate has background in customer service, hospitality, operations, or client support, with strong communication, organization, and problem-solving

Qualifications

• Experience in customer service, operations, hospitality, client support, event coordination, or related roles.
• Strong communication and interpersonal skills.
• Ability to work independently in a fast-paced environment with minimal supervision.
• Excellent organizational and time-management skills.
• Strong attention to detail and problem-solving abilities.
• Comfortable learning new technology and using tools like Google Sheets, Slack, and Zoom.
• Ability to troubleshoot basic platform and customer issues.
• Willingness to travel daily to multiple locations in NYC.

Responsibilities

• Onboard and launch new corporate customers onto the meal management platform.
• Travel to client locations throughout New York City to support onsite meal launches.
• Ensure meal deliveries are organized, accurate, and provide an exceptional customer experience.
• Assist customers with account setup, ordering, and basic platform troubleshooting.
• Resolve customer concerns quickly and professionally while coordinating with internal teams.
• Gather customer feedback and communicate recommendations for process improvements.
• Build and maintain strong relationships with customers while delivering excellent service.
• Maintain accurate records and provide operational support using collaboration and internal systems.

Skills

Customer service

Operations

Hospitality

Event coordination

Client support

Communication

Time management

Attention to detail

Tech-savvy

Tools

Google Sheets

Slack

Zoom

Job description

Job Title: Operations Clerk I / City Launcher / Meal Manager

Location: New York, NY

Duration: 4-Month Contract

Employment Type: W2 Contract

Pay Rate: $24-$27/hour

Schedule: Part-Time (15 hours/week)

Work Arrangement: Onsite with travel throughout New York City

About the Role

Client is seeking a customer-focused and energetic Operations Clerk I / City Launcher / Meal Manager to support a rapidly growing corporate meal management platform. In this role, you will help launch new business customers, ensure a seamless meal delivery experience, and serve as the onsite representative during customer onboarding and meal launches.

This is an excellent opportunity for candidates with experience in customer service, hospitality, operations, event coordination, or client support who enjoy working in a fast-paced, people-focused environment.

Key Responsibilities

• Onboard and launch new corporate customers onto the meal management platform.
• Travel to client locations throughout New York City to support onsite meal launches.
• Ensure meal deliveries are organized, accurate, and provide an exceptional customer experience.
• Assist customers with account setup, ordering, and basic platform troubleshooting.
• Resolve customer concerns quickly and professionally while coordinating with internal teams.
• Gather customer feedback and communicate recommendations for process improvements.
• Build and maintain strong relationships with customers while delivering excellent service.
• Maintain accurate records and provide operational support using collaboration and internal systems.

Qualifications

• Previous experience in customer service, operations, hospitality, client support, event coordination, or a similar customer-facing role.
• Strong communication and interpersonal skills.
• Ability to work independently in a fast-paced environment with minimal supervision.
• Excellent organizational and time-management skills.
• Strong attention to detail and problem-solving abilities.
• Comfortable learning new technology and using tools such as Google Sheets, Slack, and Zoom.
• Ability to troubleshoot basic platform and customer issues.
• Willingness to travel daily to multiple locations throughout New York City.

Preferred Qualifications

• Experience in operations, customer support, hospitality, catering, restaurant, hotel, or event management.
• Experience onboarding customers or managing client relationships.

Additional Information

• Part-time schedule of approximately 15 hours per week.
• Must be based in the New York City area and willing to travel daily to different client locations.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates:

Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.

Russell Tobin is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Russell Tobin is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.