Operations Analyst - PT

KellyOCG; San Francisco (CA); On-site; USD 36,000 - 50,000; Part time

Job summary

KellyOCG is seeking an Operations Clerk-I to onboard new users to the meal management platform, provide onsite support, and resolve issues as part of client onboarding processes. The role requires traveling to client offices and delivering high-quality, hands-on assistance to ensure a smooth launch and ongoing satisfaction.

Strong communication, time management, and independent work in a dynamic environment are essential.

Qualifications

• Willingness to travel daily within assigned city.
• Ability to operate autonomously and manage ambiguity in a fast-paced environment.
• Strong communication and time management; able to manage multiple tasks.
• Technical aptitude working with communication and collaboration platforms.
• Previous experience in operations, support, customer service, or sales, preferably in hospitality.

Responsibilities

• Launch new customers and onboard them to the meal management platform
• Provide high-quality onsite support, resolving user pain points and ensuring client satisfaction
• Gather, document, and escalte client feedback and operational issues
• Learn, communicate, and troubleshoot basic platform and order-management issues
• Maintain detail-oriented operations for accuracy and productivity
• Use communication and collaboration tools to report on issues and progress
• Build and maintain relationships with empathy, professionalism, and emotional intelligence

Skills

Travel flexibility

Strong communication

Time management

Autonomy

Tools

Slack

Zoom

Google Sheets

Job description

Work Schedule: Part-time, 10 hours/week, Monday to Friday, 11AM to 2PM

Travel Requirement: Must be based in New York or SF/Peninsula and willing to travel daily within respective city

Pay: $30.94/hour

About the Team

This team leads the implementation and market operations of an innovative meal management platform, supporting businesses in delivering group meal solutions that streamline ordering, scheduling, and on-time labeled delivery with local and national restaurant partners.

About the Role

The Operations Clerk-I acts as a customer launch specialist, responsible for onboarding new users to the meal management platform, resolving user issues, and ensuring a seamless onsite experience. The role manages quality and performance for clients, fields and communicates client feedback, and supports day-to-day market operations by traveling to client offices. Strong communication, time management skills, and willingness to operate independently in a dynamic environment are crucial. The role leverages technology tools (Slack, Zoom, Google Sheets) and works collaboratively with client-facing and internal teams to optimize and troubleshoot platform usage.

Key Responsibilities

• Launch new customers and onboard them to the meal management platform
• Provide high-quality onsite support, resolving user pain points and ensuring client satisfaction
• Gather, document, and escalte client feedback and operational issues
• Learn, communicate, and troubleshoot basic platform and order-management issues
• Maintain detail-oriented operations for accuracy and productivity
• Use communication and collaboration tools to report on issues and progress
• Build and maintain relationships with empathy, professionalism, and emotional intelligence

Qualifications

• Willingness to travel daily within assigned city
• Ability to operate autonomously and manage ambiguity in a fast-paced environment
• Strong communication and time management; able to manage multiple tasks
• Technical aptitude working with communication and collaboration platforms
• Previous experience in operations, support, customer service, or sales, preferably in hospitality