Operations Coordinator

Wyndham Destinations; Little Rock (AR); On-site; USD 22,041 - 30,307; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Wyndham Destinations is seeking a Business Operations Coordinator to support Sales and Marketing processes, ensuring operational excellence and superior customer service across the organization. This hands-on role requires attention to data integrity and process improvement.

You will collect and validate data, log reservations, audit inventory, and generate regular reports while collaborating with Sales, HR, Resort Operations, and Wyndham Corporate to implement new initiatives.

Qualifications

• Experience delivering outstanding customer service.
• Availability to support weekends and holidays.
• Proficiency with Microsoft Office and reporting tools.

Responsibilities

• Provide exceptional customer service to guests, business partners, and the team.
• Identify ways to improve customer service or processes.
• Collect and validate data when interacting with guests to ensure the best experience.
• Manage and protect company assets through all interactions.
• Understand and implement operational procedures that govern the business.
• Support new initiatives and help teams impacted by these changes.
• Maintain daily, weekly, monthly, or quarterly reporting needs.

Skills

Customer service

Data validation

Microsoft Office

Reporting

Tools

Microsoft Office

Job description

At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our vacation ownership brands, including Club Wyndham, Worldmark, Margaritaville Vacation Club, and Shell Vacations Club, offer more than 245 resort locations worldwide. Our goal is to turn vacation inspiration into exceptional experiences for millions of travelers. The Business Operations Coordinator for Wyndham Destinations will deliver quality support for Sales and Marketing processes, ensuring operational excellence and superior customer service.

Key Responsibilities

• Provide exceptional customer service to guests, business partners, and the team.
• Identify ways to improve customer service or processes.
• Collect and validate data when interacting with guests to ensure the best experience.
• Manage and protect company assets through all interactions.
• Understand and implement operational procedures that govern the business.
• Support new initiatives and help teams impacted by these changes.
• Maintain daily, weekly, monthly, or quarterly reporting needs.
• Leverage resources (team, leadership, procedural guides) to provide quick support to questions as they arise.

Collaborators

• Sales and Marketing teams
• Human Resources
• Resort Operations leadership
• Wyndham Corporate

Projects

• Validate data and reporting or answer questions from onsite business partners.
• Support integration of new processes and procedures.
• Log and modify all incoming reservations.
• Audit and analyze inventory daily.

Requirements

• Proficient in Microsoft Office.
• Availability to support the business throughout weekends and holidays.
• Experience delivering outstanding customer service, with excitement.

Compensation & Benefits

Job Type: Full-time. Pay: $19.00 per hour.

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule & Location

Schedule: 8 hour shift, weekends as needed. Work Location: In person.