Business Operations Coordinator

Travel + Leisure Co.; United States; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

401k with employer match

Paid time off

Life and accident coverage

Job summary

Travel + Leisure Co. in Nashville is seeking a Business Operations Coordinator to support Sales and Marketing processes and deliver exceptional guest and partner service. This role ensures data integrity, enforces procedures, and collaborates with leaders to implement changes.

You will help onboard new team members and support ongoing initiatives in a fast-paced environment. Ideal candidates will be proficient in Microsoft Suite, capable of handling weekend/holiday coverage, and have proven

Qualifications

• Experience delivering outstanding customer service.
• Proficient in Microsoft Suite and data handling.
• Availability to work weekends and holidays.

Responsibilities

• Provide exceptional customer service to guests, business partners, and team.
• Collaborate with leadership to improve customer service and processes.
• Protect data integrity when interacting with guests across systems.
• Ensure assets and policies are consistently followed and protected.
• Understand and implement operational procedures that govern the business.
• Support onboarding and training of new team members and future initiatives.
• Maintain and validate daily, weekly, monthly, or quarterly reporting needs.
• Escalate issues to leadership when needed.

Skills

Customer service

Microsoft Office

Communication

Tools

Microsoft Suite

Job description

We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Job Overview

As a Business Operations Coordinator for Travel + Leisure at Club Wyndham Nashville, this person will be responsible for delivering quality support for our Sales and Marketing processes. This person provides exceptional customer service to all guests and business partners, ensures that operational processes and procedures are met, protects data integrity throughout our systems, and partners with their team and leadership to implement changes or new initiatives. As part of the Business Operations team, this individual helps support the steps to put the world on vacation and make memories of a lifetime!

Key Responsibilities

• Provide exceptional customer service to our guests, business partners, and team
• Work with leadership to implement ways in which to improve our customer service or processes
• Protect data when interacting with our guests to ensure they receive the best experience with us
• Ensure company assets are always protected and supporting policies and procedures are executed
• Understand and implement operational procedures that govern our business
• Support new initiatives and help impacted teams understand what the changes means to them
• Maintain and validate daily, weekly, monthly, or quarterly reporting needs
• Consistently leverage your resources (your team, leadership, procedural guides, etc.) to provide quick support to questions as they arise and escalates appropriately to leadership

Partner With

• Sales and Marketing teams
• Human Resources and Recruiting
• Resort Operations leadership

Examples of Projects You Will Work On

• Helps to provide the onboarding/training of new team members
• Implement changes across any area/function that Business Operations supports

Requirements

• Proficient in Microsoft Suite
• Have availability to support the business throughout weekends and holidays
• Experience delivering outstanding customer service, with excitement!

In Summary

In Summary: You should be an individual that enjoys working in a fast-paced environment, interacting with guests and business partners, and being part of a highly engaged team. You should be a communicative, reliable, organized person who is not afraid of learning new processes and embraces change.

How You'll Be Rewarded

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Certain benefits may be available to associates working fewer hours where required by applicable law. Travel + Leisure Co. benefits include:

• Medical Dental Vision
• Flexible spending accounts
• Life and accident coverage Disability
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identify theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program
• Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

Equal Opportunity Employer

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.

If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.

About the Company

Travel + Leisure Co. is the world’s leading membership and leisure travel company offering vacation ownership, travel membership, and exchange programs. We provide outstanding vacation experiences and travel inspiration to millions of owners, members, and subscribers every year. We believe that all vacation moments start with our associates, and we’re proud of our global teams that turn vacation inspiration into exceptional travel experiences.