Operations Coordinator

Liron Lighting; Houston (TX); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Competitive salary based on experience

Performance-based bonus opportunity

Paid time off

Job summary

Liron Lighting is hiring an Operations Coordinator in Houston, Texas, to support daily operations focusing on RGA processing, customer support, and logistics coordination. The ideal candidate should possess strong organizational and multitasking skills with a minimum of 2 years of experience in operations or logistics.

Responsibilities include managing returns, providing shipment updates, and assisting with freight bookings. We offer a competitive salary based on experience along with performance bonuses and paid time off.

Qualifications

• 2+ years of experience in operations, logistics, customer service, or distribution.
• Experience with RGA/returns processing preferred.
• Strong organizational and multitasking skills.

Responsibilities

• Manage and process Return Goods Authorization (RGA) requests.
• Provide shipment tracking updates to customers.
• Assist warehouse team with booking freight carriers.

Skills

Operations experience

Customer service skills

Logistics coordination

Problem-solving

Multitasking

Microsoft Excel proficiency

Communication skills

Tools

ERP systems

Job description

Job Description

Job Description

Position Summary

Liron Lighting is seeking a detail-oriented and proactive Operations Coordinator to support our daily operations. This role focuses on RGA processing, customer post-sale support, and logistics coordination with the warehouse team.

The ideal candidate is organized, responsive, solution-driven, and comfortable working in a fast-paced distribution environment.

Key Responsibilities

1. RGA Processing & Customer Support

• Manage and process Return Goods Authorization (RGA) requests
• Communicate with customers regarding return approvals, replacement status, and credits
• Coordinate with warehouse team to ensure proper return inspection and documentation
• Maintain accurate RGA records in the system

2. Customer Post-Sale Service Support

• Provide shipment tracking updates to customers
• Follow up on delivery status, ETA, and freight delays
• Resolve missing shipment or damage claims
• Coordinate with carriers to investigate delivery issues
• Maintain professional communication via phone and email

3. Logistics & Warehouse Coordination

• Assist warehouse team with booking freight carriers and scheduling pickups
• Enter tracking numbers into system accurately and timely
• Monitor outbound shipments and ensure documentation is complete
• Work with trucking companies to resolve scheduling or delivery issues
• Support general operational tasks as needed

Qualifications

• 2+ years of experience in operations, logistics, customer service, or distribution
• Experience with RGA/returns processing preferred
• Strong organizational and multitasking skills
• Proficient in Microsoft Excel and basic ERP systems
• Strong communication skills (English required; Mandarin is a plus)
• Detail-oriented and able to work independently

Preferred Traits

• Problem solver with strong follow-up ability
• Comfortable handling customer complaints professionally
• Able to coordinate between office and warehouse teams
• Logistics or freight experience is a plus

Compensation

• Competitive salary based on experience
• Performance-based bonus opportunity
• Paid time off