Operations Coordinator

Broadway National Group; Hauppauge (NY); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Group Term Life Insurance

401(k) with match

Paid vacation & holidays

Job summary

Broadway National Group in Hauppauge, NY, is seeking an operations coordinator to support field services and client relationships. You will receive incoming inquiries, create work orders, dispatch tasks, and coordinate daily services with vendors, facility managers, customers, and technicians.

The role emphasizes cost estimation, daily client follow-ups, and maintaining high-profile relationships via phone and email, with accountability for each service delivered.

Qualifications

• Associate's degree or equivalent experience is acceptable.
• Excellent phone etiquette and customer service skills.
• Strong verbal and written communication skills.
• Ability to multi-task in a fast-paced environment.
• Proactive, organized and detail oriented.
• National retail and facility maintenance experience preferred.
• Experience working with and managing sub-contractors.

Responsibilities

• Receive all incoming call inquiries, create work orders, and dispatch them.
• Coordinate daily services with vendors, facility managers, customers, and technicians.
• Obtain cost estimates from vendors and review with account management.
• Follow up with clients and projects daily.
• Maintain high-profile customer relationships via phone and email.
• Manage all aspects of each job and take accountability for each service provided.

Skills

Customer service

Phone etiquette

Verbal & written communication

Multi-tasking

Proactive

Organized

Detail oriented

Sub-contractor management

Education

Associate's degree preferred

Job description

Responsibilities

• Receiving all incoming call inquiries, creating work orders, and dispatching all work orders
• Coordinating daily services with vendors, facility managers, customers, and technicians
• Obtaining cost estimates from vendors and reviewing with account management
• Following up with clients and projects daily
• Maintaining high profile customer relationships through phone and email correspondences
• Managing all aspects of each job and taking accountability for each service provided

Responsibilities

• Receiving all incoming call inquiries, creating work orders, and dispatching all work orders
• Coordinating daily services with vendors, facility managers, customers, and technicians
• Obtaining cost estimates from vendors and reviewing with account management
• Following up with clients and projects daily
• Maintaining high profile customer relationships through phone and email correspondences
• Managing all aspects of each job and taking accountability for each service provided

Our Family

Broadway National, one of Inc. 5000’s fastest growing privately owned companies, provides national and international Property Management services to high profile clientele throughout a wide range of businesses. Such businesses include Tech, Restaurant, Super Market, Facility Maintenance, Retail, Specialty and more.

Job Responsibilities:

• Receiving all incoming call inquiries, creating work orders, and dispatching all work orders
• Coordinating daily services with vendors, facility managers, customers, and technicians
• Obtaining cost estimates from vendors and reviewing with account management
• Following up with clients and projects daily
• Maintaining high profile customer relationships through phone and email correspondences
• Managing all aspects of each job and taking accountability for each service provided

Job Qualifications:

• Associate's degree preferred, however equivalent combination of education and experience will be considered
• Demonstrate customer service skills; excellent phone etiquette a must
• Strong verbal and written communication skills
• Ability to multi-task in a fast paced environment
• Proactive, organized & detail oriented
• National retail & facility maintenance experience preferred
• Experience working with & managing sub-contractors

Benefits:

• Medical, Dental and Vision
• Company paid Group Term Life Insurance
• 401 (k) Retirement savings plan (company match)
• Paid vacation, sick/personal time and floating holidays
• Paid Holidays

Why Broadway?

We aim to provide our employees with a family-oriented atmosphere, where they are encouraged and motivated in a comfortable setting, while still being given the proper tools to grow within the company. As we experience rapid growth each year, we strive to assure our employees grow with us. Our company welcomes both those who have industry experience and those who are interested in learning about the facility maintenance business. We offer extensive training to new hires, providing them with the skill set needed to succeed. Our goal is to not only to provide exceptional customer service to our clients, but also to create an environment where employees flourish.We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.