OPERATIONS COORDINATOR

CLUBWAKA; Hampton (VA); Hybrid; USD 42,000 - 54,000; Full time

Job summary

CLUBWAKA is seeking an Operations Coordinator to support league nights and staff. This hands-on role requires ownership, organization, and clear oversight of part-time League & Social Managers across games and events.

Based in Hampton Roads, VA, the position blends in-office, work-from-home, and field work as part of a hybrid environment, ensuring smooth league prep, staffing, and player experiences throughout the season.

Qualifications

• Experience managing part-time or hourly staff.
• Strong follow-through and accountability.
• Clear, friendly communication (written and verbal).
• Organized and comfortable handling administrative tasks.
• At least 2 years of customer service experience.

Responsibilities

• Manage League & Social Managers (LSMs).
• Serve as the main point of contact for 10–13 LSMs.
• Support LSMs leading up to league launches and throughout the season.
• Keep staff on track with deadlines, expectations, and league standards.
• Follow up when things are late, unclear, or drifting.
• Step in early when issues arise and help resolve them with good judgment.
• Help oversee league prep, including shirt ordering, schedules, referee/umpire assignments, welcome emails, and communications.
• Ensure operational tasks are completed accurately and on time.
• Maintain a clear pulse on what's done, pending, and needs attention.
• Handle first-line questions and issues from players, volunteers, and staff.
• Serve as on-the-ground contact for facilities, vendors, and sponsors.

Skills

Staff management

Customer service

Communication

Organizational skills

Independent work

Job description

Operations Coordinator

CLUBWAKA

Job Description & Requirements

Job Title: Operations Coordinator

Work Environment: Hybrid – Work From Home, In-Office, and In the Field

Work Location: Hampton Roads, VA

Role Overview

The Operations Coordinator is the go-to person for a group of League & Social Managers (LSMs) — part-time staff who run games, support players, and represent CLUBWAKA on league nights. You help keep leagues organized, staff supported, and game nights running smoothly — so players have a great experience throughout every moment of the season.

This is a hands-on role for someone who enjoys taking ownership, staying organized, and keeping things moving. All while working in a co-ed adult rec sports environment where organization matters and the goal is always a great night for players.

What You’ll Be Responsible For

• Managing League & Social Managers (LSMs)
• Serve as the main point of contact for 10–13 League & Social Managers
• Support LSMs leading up to league launches and throughout the season
• Keep staff on track with deadlines, expectations, and league standards
• Follow up when things are late, unclear, or drifting
• Step in early when issues come up and help resolve them with good judgment

League Operations

• Help oversee league prep, including:
• Team shirt ordering and distribution
• Game schedules and referee/umpire assignments
• Welcome emails and league communications
• Ensure operational tasks are completed accurately and on time
• Maintain a clear pulse on what’s done, what’s pending, and what needs attention

Customer, Vendor & Facility Support

• Handle first-line questions and issues from players, volunteers, and staff
• Serve as an on-the-ground contact for facilities, vendors, and sponsors when needed
• Provide friendly, professional support to players, volunteers, and partners throughout the season

What We’re Looking For

• Experience managing part-time or hourly staff
• Strong follow-through and comfort holding people accountable
• Clear, friendly communication (written and verbal)
• Organized and comfortable handling administrative tasks
• Ability to work independently and prioritize in a fast-moving environment
• At least 2 years of customer service experience

Nice to Have

• Prior CLUBWAKA participation
• Sports, recreation, events, hospitality, or nightlife experience

What Success Looks Like

• League & Social Managers are prepared, supported, and clear on expectations
• Season starts and game nights run smoothly and consistently
• Players keep coming back, bring friends, and build real connections — from new friendships to relationships that last beyond the season

Why You’ll Like Working Here

CLUBWAKA runs co-ed adult sports leagues built around community and shared experiences. This role has real responsibility, real ownership, and real impact on how smoothly our leagues run.

If you like staying organized, helping people succeed, and being part of a sports environment that values both structure and fun, you’ll feel at home here.