Operations Coordinator

Michigan State University Infrastructure Planning and Facilities; East Lansing (MI); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

MSU health care for family

10% retirement contribution

Generous leave time

Job summary

Michigan State University Infrastructure Planning and Facilities (IPF) is seeking an Operations Coordinator to provide administrative and operational support for Custodial Services. This role focuses on procurement, work order management, data maintenance, and cross‑functional coordination to sustain campus custodial operations.

The position requires 2+ years in an office setting, strong software skills, and the ability to manage multiple tasks in a fast-paced environment; regular in-person work

Qualifications

• Two or more years working in an office setting with customer service/administrative duties.
• Expert knowledge of computer software applications and data management systems.
• Experience with Planon or an equivalent asset management software; experience with KFS or similar financial software.

Responsibilities

• Procure custodial supplies via Spartan Marketplace and manage related transactions.
• Administer and reconcile Planon/IWMS work orders across systems.
• Coordinate IWMS workbenches for carpet care, hard floor care and events.
• Support KPI tracking, audits, dashboards, and audit summaries for management.
• Handle correspondence, training, meetings, and scheduling.

Skills

Office experience

Customer service

Data management systems

Planon

KFS

Education

Associate's degree in business-related field

Tools

Planon

KFS

Job description

Job Title

Operations Coordinator

Location

• East Lansing, Michigan, United States

Organization

Ipf Campus Services Custodial Services 40001051

Job Type and Schedule

Full Time (90-100%)

Union

This position is not eligible for remote work; Regular, in-person attendance is required to meet business and customer needs.

Position Summary

Salary: $53,800 - $65,700 annually depending on experience. MSU Benefits - Free comprehensive health care for you and your family as well as a 10% contribution toward your retirement; Generous sick, vacation, personal and holiday time.

This position serves as administrative and operational support for IPF Custodial Support Services (CSS). CSS Operations includes IPF Custodial Logistics & Supplies, IPF Campus Custodial Events, Equipment, Equipment Maintenance, Hard Floor Care and Carpet Care Services. The position functions as an assistant to the CSS Manager and is responsible for purchasing supplies, managing service requests, maintaining operational data, and supporting campus-wide support services to the custodial department and custodial event operations. Success in this role requires strong organizational skills, attention to detail and the ability to manage multiple priorities simultaneously.

Responsibilities

• 30%: Manage custodial supply procurement and related transactional processes in support of custodial operations. Process and monitor orders through Spartan Marketplace, review order details for accuracy and compliance, and communicate with custodial supervisors regarding discrepancies or product concerns. Coordinate exchanges, returns, and order receipt activities within Planon, track outstanding transactions through KFS (Kuali Financial System), and maintain organized electronic records of procurement documentation.
• 25%: Administer and reconcile work orders within the Planon/IWMS (Integrated Workplace Management System), ensuring accuracy, completeness, and compliance with University policies and procedures. Monitor and coordinate work order transactions across multiple business systems, resolve discrepancies, maintain data integrity, and support accurate service delivery and stewardship of University resources.
• 25%: Coordinate and administer multiple IWMS workbenches, including scheduling and tracking activities for carpet care, hard floor care, and Event Custodial operations. Prioritize and coordinate work based on operational needs, maintain accurate account and work order information, and communicate with stakeholders to support effective service delivery.
• 10%: Perform miscellaneous administrative and operational support assignments, including cleanliness audits utilizing Orange QC software, data entry, and purchase requisition processing. Assist with KPI tracking, internal process audits, dashboard monitoring, and the preparation of audit summaries and related reports for management.
• 10%: Correspondence through email, training, meetings and professional development. Assist with filing, making copies, and maintaining accurate calendars/schedules.

Minimum Requirements

Knowledge equivalent to that which normally would be acquired through the first two or three years of college, such as an Associate’s degree in a business-related field; one to three years of related and progressively more responsible or expansive work experience in performing tasks related to procurement, and scheduling; or an equivalent combination of education and experience.

Desired Qualifications

• Two or more years working in an office type setting with customer service/administrative duties. Expert knowledge of computer software applications and data management systems. Demonstrated ability to learn and apply organizational policies, procedures, and operational processes. Experience working in Planon or an equivalent asset management software program. Experience working in KFS or similar financial software program. A highly motivated/self-starter who demonstrates the ability to work well with a team in a fast paced/quick decision environment. The ability to multi-task with accuracy, follow directions, communicate across various organizational levels, meet deadlines, and forecast the needs of department operations. Self-motivated with the ability to work independently in a fast-paced environment.
• A lifelong learner and problem solver with strong technical skills and communication skills, who focuses on innovative solutions aligned with University goals.

Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.

Work Hours

Monday - Friday: 9am - 5:30pm

Bidding Eligibility

Bidding Eligibility ends October 13, 2026 at 11:55 PM