Operations Coordinator

Wallenius Wilhelmsen group; Brunswick (GA); On-site; USD 43,200 - 52,800; Full time

Benefits offered by this job

Health insurance options

401(k) plan with company matching

Life insurance and disability coverage

Job summary

The Wallenius Wilhelmsen group is seeking an Operations Coordinator for our Brunswick, GA terminal office. This role requires managing flow of accurate information to operations and finance personnel, ensuring adherence to customer requirements and regulations.

The ideal candidate will have customer service and data entry experience, proficiency in Microsoft Office, and a strong ability to prioritize tasks effectively. Competitive salary begins at $48k, with additional benefits including health insurance and 401(k) matching.

Qualifications

• Must have previous customer service or accounting experience.
• Strong verbal and written communication skills are essential.
• Ability to handle a fast-paced environment and prioritize tasks.

Responsibilities

• Respond to customer service inquiries on account activities.
• Provide accurate shipment information to customers.
• Advise Operations of special customer requirements.

Skills

Customer service experience

Data entry skills

Strong organizational skills

Proficiency in Microsoft Office

Problem resolution skills

Education

High school diploma or equivalent

Job description

Overview

Operations Coordinator

AVP Marine Terminal is currently seeking a qualified candidate to fill the role of Operations Coordinator within the Customer Service department at our Brunswick, GA terminal office. This position is responsible for the flow of accurate information to all Operations and Finance personnel within the company, as well as manufacturers and customers. This includes checking on cargo clearances and dispersal of information pertinent to carrier pick‑ups and delivery of freight, fulfilling customer requirements and following state and federal regulations.

Salary starting at $48k depending on experience.

Job Description

What You'll Do

• Respond to customer service inquiries on account activities.
• Communicate status to key stakeholders.
• Provide accurate and complete shipment information to customers as detailed by terminal operating system.
• Review terms of payment with customers and advise of COD or pre‑payment requirements.
• Advise Operations of special customer requirements such as crane appointments, tire mounting/unmounting, scheduling work crews, special arrangements, etc.
• Advise carriers of all document requirements necessary for terminal check‑in process.

Job Requirements

Additional Responsibilities

• Data entry skills with exceptional attention to detail.
• Professional and courteous telephone manners and patience. Ability to handle heavy customer contact each day throughout the day.
• Strong organizational skills with the independent ability to prioritize work.
• Must have problem resolution, decision‑making, and general negotiation skills with customers.

What You'll Need

• Previous customer service, inventory control, or accounting experience is preferred.
• Proficient written and verbal communication skills.
• Basic math knowledge.
• High school diploma or equivalent with a focus on business and/or communication.
• Transportation or logistics experience preferred, but not required.
• Must be deadline oriented and able to work in a potentially stressful environment.
• Ability to sit at a desk and computer and perform data entry tasks continually through each day.
• Proficient at adapting to a fast‑paced and, sometimes stressful, environment; critical thinker.
• Proficiency in Microsoft Office to include Word, Excel, Outlook, and Teams required.
• Valid driver's license and clean driving record.
• Current/Valid TWIC Badge required.

When You Join Us

• Choose from a range of low-cost health insurance options to support your well-being including medical, dental and vision after 30 days of employment.
• Secure your financial future with an industry-leading company‑matching 401(k) plan.
• Company paid life insurance, short‑term and long‑term disability.
• Explore career development with access to on‑the‑job training.
• Access to exclusive discounts on attractions, automotive, travel and more.

Working Conditions

Environmental conditions vary by location, including indoor and outdoor settings. Employees may encounter extreme temperatures, wetness, wind, fumes, dust particles and drafts. Safety is our top priority, and we are dedicated to fostering a safety‑first environment, ensuring all precautions are taken to protect our team in every working condition.

Equal Opportunity Employer

We are an equal opportunity employer committed to building a workplace where all contributors feel they can bring their best selves every day, learn from each other, and be appreciated.