Operations Coordinator

NeighborHealth; Boston (MA); On-site; USD 30,307 - 45,460; Full time

Job summary

NeighborHealth, located in Boston, is seeking an Operations Coordinator for the Vision Center. This full-time position involves managing daily operations to ensure excellent patient care, coordinating patient flow, handling referrals, and supporting providers with inventory management. Applicants should have a high school diploma, customer service experience, and bilingual Spanish skills. The role offers a starting pay of $22/hr, up to $33/hr based on experience, and includes benefits that reflect our commitment to employee welfare.

Qualifications

• Prior work experience in health care preferred.
• Several years of telephone experience required.

Responsibilities

• Monitor and coordinate daily operations of the Vision Center.
• Manage patient flow and review daily schedules.
• Assist with management of inventory and dispensing of contact lenses.

Skills

Bilingual Spanish skills

Customer service

Appointment scheduling

Education

High School Diploma

Job description

Operations Coordinator page is loaded## Operations Coordinatorlocations: East Bostontime type: Full timeposted on: Posted Todayjob requisition id: R0007216**Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!**As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital. Together, we’re advancing medicine and delivering the best care experience for our patients and community!**Current Employees of** **NeighborHealth**- Please use our portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our .**Time Type:**Full time**Department:**Vision Center**All Locations:**20 Maverick Square – Cradock Building**Position Summary:**The Vision Center’s Operations Coordinator is responsible for monitoring and coordinating the daily operations of the department under the supervision of the Administrative Director. The coordinator will work with providers and other staff to ensure the department provides excellent patient care. Essential Duties and Responsibilities: • Managing patient flow • Reviews daily schedules for missing scans, post-op notes or inappropriate appointment bookings. Prints BMC post-op or ophthalmology notes; order notes from Medical Records when scans are not available in EPIC. • Manages the department’s outgoing and incoming referrals as instructed by providers, this includes scheduling appointments, submitting supporting documents, and patient outreach. Monitors the department’s referral report, submits referrals to the Referral Management Department for authorization. Participates in the tracking of high-risk patients. Manage providers’ schedule templates, which includes opening/closing, and editing individual provider schedules. • Assists providers with managing the inventory and dispensing of contact lenses (i.e. order supplies, restock, schedule pick-ups, help with billing issues) • Promotes a positive atmosphere that enhances efficient workflow through good teamwork • Knows and understands the philosophy, objectives, policies and procedures of the department and consistently demonstrates these practices • Expected to know all aspects of the Patient Access Representative job description • Performs a wide range of clerical and administrative duties to support the department’s daily operations. Tasks include but are not limited to copying, filing, faxing, correspondence and maintaining and reproducing the orientation manual for NECO students. Qualifications and Requirements: • High School Diploma required • Prior work experience in health care preferred with several years of telephone, appointment scheduling and customer service work • Bilingual Spanish skills required Pay: Starting at $22/hr up to 33/hr based upon experience**EEO & Accommodation Statement:**NeighborHealth is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to [e-mail] or call 617-568-4480 to let us know the nature of your request**Federal Trade Commission Statement:** According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.**E-Verify Program Participation Statement:**NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.There’s a reason NeighborHealth (formerly East Boston Neighborhood Health Center) is ranked as one of the **"Top Places to Work"** by The Boston Globe. It's because we're committed to maintaining a supportive and welcoming environment — for both our employees and our patients — that reflects our mission and culture. We are proud to offer benefits that support you inside and outside of work.We strive to offer a variety of schedules, a diverse and inclusive workforce, and a patient-driven purpose that supports our local community. Additionally, we utilize our Education & Training Institute as a resource for our large employee workforce who seek to broaden their skill base and advance their careers. We hope you consider joining our team!