Operations Coordinator

Guidehouse; Bethesda (MD); On-site; USD 56,000 - 94,000; Full time

Benefits offered by this job

Medical, Rx, Dental & Vision Insurance

401(k) Retirement Plan

Parental Leave

Employee Referral Program

Tuition Reimbursement, Learning & Cert

Transit and Parking Benefits

Short-Term & Long-Term Disability

Job summary

Guidehouse in Bethesda, MD seeks an Operations Coordinator to provide administrative support for a high-volume NIH clinical laboratory. The role is full-time and on-site in Bethesda, requiring a Public Trust clearance.

You will manage timekeeping, travel planning, event scheduling, and serve as a front-line contact for visitors and operations, while handling data entry, reporting, and forms with a professional, service-oriented approach.

Qualifications

• High School diploma required.
• Minimum of two years of clerical, administrative, and operations support experience.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and WebEx.
• Must be able to obtain and maintain a Federal or DoD Public Trust.
• Candidates with an active Public Trust or existing suitability are preferred.
• Experience in a clinical or hospital setting is a plus.
• Knowledge of NIH travel and procurement systems desirable.
• Excellent communication, analytical, organizational, and time-management skills.
• Professional interaction with staff at all levels with utmost professionalism.

Responsibilities

• Serve as a primary point of contact for visitors and clinical operations.
• Provide clerical and administrative support and respond to customer needs.
• Maintain timekeeping, procurement, travel planning, event planning, and meeting scheduling.
• Maintain conference room calendar.
• Answer calls and route to the appropriate subject-matter expert.
• Enter and retrieve data and prepare correspondence and reports.
• Conduct interviews with supervisors and employees to obtain information about missions, function, and procedures.

Skills

Communication skills

Organization

Time management

Interpersonal skills

Adaptability

Education

High School Diploma

Associate's degree preferred

Bachelor’s degree desirable

Tools

MS Word

MS Excel

MS Outlook

MS PowerPoint

WebEx

Job description

Job Family:Administrative Services (Digital)Travel Required:NoneClearance Required:Ability to Obtain Public TrustWe are currently searching for an Operations Coordinator to provide administrative support to a high-volume clinical laboratory. This is a full-time, on-site opportunity supporting the National Institutes of Health (NIH) in Bethesda, Maryland.What You Will Do:Serve as one of the primary points of contact for visitors and clinical operations; handle requests for information.Assist the Department with organizational tasks (timekeeping, procurement, travel planning, event planning, and meeting scheduling).Maintain conference room calendar.Provide clerical and administrative support and respond to customer needs.Set up, organize, and maintain files and records.Answer calls and route, in order to respond to customers and refer callers to the appropriate subject-matter expert.Enter and retrieve computerized data and prepare correspondence and reports.Complete forms and prepare memoranda and correspondence.Conduct interviews with supervisors and employees to obtain information about organizational missions, function, and work procedures.What You Will Need:High School diploma required.Minimum of two (2) years of experience providing clerical, administrative, and operations support.Expertise with Microsoft Office Suite (MS Word, Excel, Outlook, PowerPoint, WebEx).Must be able to obtain and maintain a Federal or DoD Public Trust. Candidates must receive approved adjudication of their Public Trust prior to onboarding with Guidehouse. Candidates with an active Public Trust or existing suitability are preferred.What Would Be Nice To Have:Associate’s degree preferred. Bachelor’s degree highly desirable.Experience working in a clinical or hospital setting, preferred.Knowledge of NIH travel and procurement systems, desirable.Excellent communications skills, both oral and written.Excellent analytical, organizational and time management skills.Ability to interact with staff of all levels with utmost professionalism.Strong interpersonal skills, an upbeat and “can do” attitude is a must for this opportunity. Candidates must be able to adapt to changing focus quickly and deal with obstacles with a positive approach.The annual salary range for this position is $56,000.00-$94,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.What We Offer:Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.Benefits include:Medical, Rx, Dental & Vision InsurancePersonal and Family Sick Time & Company Paid HolidaysParental Leave401(k) Retirement PlanGroup Term Life and Travel AssistanceVoluntary Life and AD&D InsuranceHealth Savings Account, Health Care & Dependent Care Flexible Spending AccountsTransit and Parking Commuter BenefitsShort-Term & Long-Term DisabilityTuition Reimbursement, Personal Development, Certifications & Learning OpportunitiesEmployee Referral ProgramCorporate Sponsored Events & Community OutreachCare.com annual membershipEmployee Assistance ProgramSupplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)Position may be eligible for a discretionary variable incentive bonusAbout GuidehouseGuidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or [e-mail]. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact [e-mail]. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.