Operations Coordinator

Ferguson; Atlanta (GA); On-site; USD 2,066,400 - 3,277,310; Full time

Job summary

Ferguson is seeking an Operations professional to lead day‑to‑day branch activities, manage inventories, and coordinate with vendors to resolve pricing discrepancies. The role emphasizes accuracy, multi‑tasking, and strong communication within a team environment.

Responsibilities include ensuring safe facilities, handling invoices, and supporting associates. Familiarity with Trilogie and Excel is a plus; the position may involve variable hours and potential bonuses where applicable.

Qualifications

• Strong attention to detail and accuracy.
• Self-motivated and goal-oriented.
• Ability to effectively multi-task.
• Strong organization and time management skills.
• Effective written and verbal communication.
• Understanding of customer service importance.

Responsibilities

• Lead day-to-day operations of a branch or multiple locations.
• Maintain inventories and conduct physical inventories.
• Collaborate with vendors and shared services to resolve pricing discrepancies.
• Process customer credit memos and ensure accuracy.
• Oversee facilities to maintain a safe, well‑maintained work environment.
• Review invoices for pricing and cost accuracy and freight charges.
• Communicate with management and participate in associate meetings.

Skills

Attention to detail

Multi-tasking

Organization

Communication

Teamwork

Customer service

Stress management

Tools

Trilogie

Microsoft Excel

WMS/HighJump

Job description

Overview

Ferguson has been a source of quality supplies since 1953. We build better infrastructure, better homes and better businesses. We aim to make customers’ complex projects simple, successful and sustainable by proactively solving problems and growing to serve customers, communities and teammates. Ferguson is a Fortune 500 company providing best-in-class products, service and capabilities across multiple industries and has approximately 36,000 associates across 1,700 locations.

Responsibilities

The Operations job family leads all business operations within a branch location or multiple locations within a defined geography or product group. Responsibilities include providing leadership for customer-facing associates and branch functions and managing day-to-day operations of branches, areas and geographic units.

• Act within the scope of established objectives and policies to accomplish assigned goals.
• Under the direction of the manager, maintain inventories, conduct physical inventories, maintain location appearance, and complete day-to-day paperwork.
• Collaborate with vendors and Ferguson shared services to resolve pricing discrepancies.
• Facilitate customer credit memos with accuracy based on company guidelines.
• Work with WMS variance and cycle count reconciliation.
• Develop or implement quality control programs.
• Implement operational efficiency improvements, including standardization of systems, quality control, safety and customer satisfaction.
• Review customer invoices for pricing and costing accuracy, including freight billing and costing.
• Oversee facilities to provide a safe and well-maintained work environment.
• Perform work in accordance with established safety standards and policies.
• Participate in associate meetings and communicate concerns to management.

Qualifications And Requirements

• 1 - 3 years Ferguson experience preferred.
• Strong attention to detail and accuracy.
• Self-motivated and goal-oriented.
• Ability to effectively multi-task.
• Strong organization and time management skills.
• Effective written and verbal communication.
• Knowledge of Trilogie and Microsoft Excel a plus.
• Knowledge of WMS/HighJump preferred but not required.
• Ability to handle stress and be a team player with a positive attitude.
• Understanding of customer service importance.
• Willingness to assist in other areas beyond operations when needed.

Technical And Professional Skills

• Ability to organize and prioritize work.
• Strong written and verbal communication skills.
• Proficiency with computers, tablets and mobile devices.
• Knowledge of Microsoft Office (Outlook, Word, Excel, PowerPoint, Access).
• Ability to use postal and shipping/receiving systems.
• Ability to use FEI's inventory and logistics system (Trilogie).
• Ability to multi-task and manage through stressful situations.

Benefits and Compensation

Ferguson cares for employees with a holistic approach to benefits and programs that support mental, physical and financial well-being. The package includes health, dental, vision, paid time off, life insurance and a 401(k) with company match, plus additional inclusive enhancements such as mental health coverage, family-building benefits, paid parental leave, associate discounts and community involvement opportunities.

Pay Range and Employment Information

Pay range: $15.00 – $23.79 per hour (or monthly salary range as applicable). This role may be eligible for bonuses or incentive plans. Ferguson complies with wage regulations; starting wages may vary by location based on local or state requirements. Ferguson Enterprises, LLC is an equal employment opportunity employer and complies with applicable EEO laws and government contractor requirements.