Operations Coordinator

Ohio; Athens (OH); On-site; USD 44,000 - 62,000; Full time

Job summary

Ohio University in Athens is seeking an Operations Coordinator to oversee university transit programming, including fixed-route services, paratransit, and on-demand transportation options. The role provides leadership to intermittent and student operators and supports campus outreach to promote transportation options.

The position involves administration, reporting, after-hours support, fleet maintenance coordination, and ensuring compliance with university policies and state/federal

Qualifications

• Bachelor’s degree in a related field and 5+ years of related professional experience, or equivalent education and experience.
• Commercial Driver’s License (CDL) may be required for certain positions.

Responsibilities

• Supervises daily operations for university transit programming including fixed route, paratransit, and on-demand services.
• Monitors service performance, on-time reliability and service quality.
• Manages scheduling and staffing to ensure adequate coverage and real-time adjustments.
• Develops service and ridership reports to inform decisions and track KPI’s.
• Hires, schedules, supervises and develops operations staff; ensures resources meet work plans.
• Oversees inspection documentation and supports fleet maintenance and upkeep.
• Supports outreach initiatives and rider communications to promote service offerings.
• Responds to customer inquiries and feedback in a timely, professional manner.
• Assists with training on transit technologies and software systems.

Education

Bachelor’s degree in a related field

Job description

Operations Coordinator

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.

Applicant Portal Voluntary Demographics. The information requested below is used to assist us in our compliance with Federal/State equal employment opportunity record keeping and reporting. Your response is voluntary and will not be used in any way to determine your eligibility for employment.

Special Instructions

THIS POSITION IS CURRENTLY ONLY OPEN TO TRANSPORTATION AND PARKING SERVICES EMPLOYEES.

Interested individuals should complete an online application and be prepared to upload the following documents at the time of application:

• Current CV or Resume
• Cover letter summarizing interest and qualifications for the role

For full consideration, please submit your materials by position closing date

Posting Details

Applications will be accepted until midnight (Eastern Time Zone) on the ‘Posting End Date’ shown below.

Position Information

Business Title: Operations Coordinator

Applications Accepted From Intradepartment : Special Instructions to Applicants

This position is eligible for the following benefits: medical, vision, dental, basic and supplemental life, winter break closure, paid holidays, educational benefits for you and eligible dependents, sick leave, vacation, and retirement.

The Operations Coordinator is responsible for the daily oversight and coordination of university transit programming, including fixed-route services, paratransit services, and on-demand transportation options. This position provides leadership and supervision to intermittent and student transit operators while supporting campus outreach, promotion, and engagement efforts to increase awareness and utilization of transportation services.

The Coordinator also assists with administrative coordination and reporting for transit programming and field-based operations. This includes providing support for after-hours services, special events, fleet services and vehicle detailing functions, and parking field operations as needed to meet evolving operational demands.

Position Responsibilities

• Supervises daily operations for university transit programming which can include fixed route services, paratransit services, fleet detailing and cleaning, and on-demand transit programming.
• Monitors service performance, on-time reliability and service quality across assigned service functions.
• Manages scheduling and staffing plans to ensure adequate service coverage, adjusting service delivery in real time to address disruptions, staffing shortages, or demand fluctuations.
• Develop service and ridership reports to inform decision making and service planning efforts and track KPI’s such as ridership by route/stop, peak demand periods, and service productivity to identify opportunities for service optimization, efficiency improvements, and cost containment strategies.
• Responsible for hiring, scheduling, supervision, performance management and development for operations team providing direct oversight to intermittent and student transit operators. Directs the daily operations of assigned staff and ensures resources are available to achieve work plans and resolve complex business needs.
• Oversees inspection documentation and supports vehicle maintenance and fleet upkeep to ensure operational readiness
• Supports transit outreach initiatives including tabling events and marketing and rider outreach campaigns to promote service offerings.
• Responds to customer inquiries, feedback, and service concerns in a timely an professional manner.
• Assists with implementation and training on new transit technologies and software systems.
• Assists with departmental projects and strategic initiatives as needed.
• Assists with administrative coordination and reporting for transit programming and field-based operations. This includes providing support for after-hours services, special events, fleet services and vehicle detailing functions, and parking field operations as needed to meet evolving operational demands.
• Ensures staff adherence to standard operating procedures and service guidelines and compliance with university, state, university collective bargaining agreement, and federal service requirements. Conducts employee/labor relations matters as necessary in alignment with university policy & contractual requirements and proactively works to diffuse potential conflict before it begins.
• Serves as the primary point of contact for after-hours support/resolution for assigned programs.
• Displays leadership that results in teamwork, customer focus, innovation and continuous process improvement within their organization. Serves as a liaison for Transportation & Parking Services operations, representing the unit in a professional and customer-centric manner.
• Assists with documentation of standard operating procedures, preventative maintenance schedules, departmental guidelines, professional development and training, and safety/emergency procedures for operations activities & personnel in compliance with university, state, and federal regulations.
• Maintains operational inventories.

Successful Candidate

• Must possess a valid Driver’s License
• Must possess or be able to obtain an underground storage tank ( UST ) class C Operator Certification within 30 days of employment (training provided).

Position Profile Monitors campus transportation and parking activities and compliance with established policies. Responsible for overseeing permit parking, parking enforcement, event transportation, business transportation, campus transit service, safety and training, and facility and operations maintenance. Level Summary Manages and resolves complex and ambiguous issues. Works on both strategic and operational challenges, addressing problems that require advanced knowledge and experience. Often takes on leadership roles in projects or initiatives. Supervisory Responsibilities Provides mentorship and guidance to team. Infrequently has a limited number of direct reports. Fiscal Responsibilities May have budgetary responsibility for small-scale projects or initiatives. Problem Solving Solves complex problems, often with limited guidance. Independence of Action Works independently; seeks guidance for unusual situations. Communication and Collaboration Collaborates with team members and external departments. May represent the team in meetings with internal and external stakeholders. Physical Requirements Requires a range of physical activities. Positions may require driving, standing, walking through parking facilities, and/or ascending stairs or ramps. Minimum Qualifications Requires a Bachelor’s degree in a related field and 5 or more years of related professional experience, or equivalent education and experience. Certain positions may require Commercial Driver’s License ( CDL ).

Preferred Qualifications Department Transportation & Parking Pay Rate The target salary range is $43,888 to $51,377 commensurate with the selected candidate’s education and experience while considering internal equity.

Ohio University is proud to offer a robust healthcare plan that includes maternity care, counseling and mental healthcare, prescription coverage, vision, dental, orthodontia care, and more. Our robust benefits package also includes paid holidays, sick time, personal time, a tuition waiver up to 100% for self and dependents, an excellent retirement plan with up to a 14% employer contribution, a 12-week parental leave program, adoption reimbursement, flextime and flexplace policies, an employee assistance program, access to professional development programs, and additional employee resources. Additional information is available at https://www.ohio.edu/hr/benefits.

Pay Grade 15 Pay Range $43,888.00-$62,459.00 FLSA Status Exempt Job Category Administrative at-will appointment Employment Type full-time regular Job Family Environmental Safety & Police Services Job Sub Family Transportation & Parking Job Level IC3 Job Open Date 08/18/2026 Posting End Date 08/23/2026 Planning Unit Vice President for Finance & Administration Work Schedule Primary shift Monday-Friday 6:30 AM- 3:30 PM. Position may require evening and weekend work at times to support operations and after-hours support.

Transportation & Parking Services ( TPS ) is a 24-hour operation, 365 days a year. Position requires on-call status to respond to operational needs & service calls and work through the resolution of customer support inquiries as they arise. Months 12 month Campus Athens Expected hours worked per week 40+ Expected duration of assignment Ongoing Applicants may contact this person if they have questions about this position. Tia Hysell, [e-mail]

Non-Discrimination Statement Ohio university is proud of its rich history and as part of our ongoing efforts to provide and support a transformative learning experience, we affirm our commitment to fostering a welcoming and respectful workforce and community. All qualified applicants are encouraged to apply and will receive consideration free from discrimination on the basis of age, ancestry, color, disability, ethnicity, gender, gender identity or expression, genetic information, military service or veteran status, national origin, pregnancy, race, religion, sex, sexual orientation, status as a parent or foster parent, or any other bases under the law. Ohio university is an equal access/equal opportunity employer.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

Ohio University Human Resources | Grosvenor West 103 | 1 Ohio University | Athens, OH 45701| T: 740.593.1636 | F: 740.593.0386