Operations Coordinator

Lighthouse Youth & Family Services; Cincinnati (OH); On-site; USD 26,174 - 37,884; Full time

Benefits offered by this job

Medical, dental, vision

401k with company match

Paid Time Off and holidays

Tuition Reimbursement

Remote options for some roles

Job summary

Lighthouse Youth & Family Services in Cincinnati, OH is hiring an Operations Coordinator for the OhioRISE program. You will handle data entry, outcome tracking, and administrative tasks to support quality and compliance across providers.

You will work with the Director to improve reporting, train staff, process referrals, and maintain documentation. This role blends data skills with frontline program support in a nonprofit setting.

Qualifications

• High School diploma or GED; Bachelor's degree preferred.
• Demonstrated cultural awareness.
• One year of relevant experience.
• Three years’ experience in medical referral or nonprofit admin preferred.
• Ability to use databases, spreadsheets, and other software.

Responsibilities

• Maintains logs, databases, client files, and program data.
• tracks and organizes outcome data for the assigned Service Area.
• Coordinates and manages administrative functions including compliance and billing.
• Ensures compliance with contractual obligations and internal policies.
• Responds to information/data/audit requests with appropriate information.
• Supports the Service Area Director in training.
• Manages referrals and referral processing for OhioRISE care coordination.
• Assists staff through conferences and problem solving.
• Reviews management reports and case records.
• Trains new employees in policies, procedures, EHR systems, and regulations.

Skills

Data entry and reporting

Administrative support

Communication skills

Bilingual English/Spanish

Education

High School diploma/GED

Bachelor’s Degree Preferred

Tools

Databases

Spreadsheets

EHR systems

Job description

Job Details Job Location: Cincinnati, OH 45231 Salary Range: $19.00 - $27.50 Hourly

OPERATIONS COORDINATOR

We are hiring an Operations Coordinator in our OhioRISE program. This role involves communicating financial information using databases, spreadsheets, and visual aids. It includes collecting outcome data, maintaining reports, handling data entry, and managing administrative tasks for the assigned service area. The position supports the OhioRISE Director in quality initiatives and compliance requirements with subcontracted providers and coordinates administrative functions.

Starting hourly pay $21.00 and up.

Essential Functions:

• Maintains logs, databases, client files, and/or relevant program data.
• Tracks and organizes outcome data for assigned Service Area.
• Coordinates and manages administrative functions including compliance and billing.
• Learns, follows, and ensures compliance with contractual obligations and internal policies and procedures in providing services to customers.
• Responds to information/data/audit requests with the appropriate client or program information.
• Supports and assists Service Area Director in training.
• Manage referrals and referral processing for OhioRISE care coordination.
• Provides routine support and assistance to staff through individual and group conferences, assistance in analyzing technical problems, and in improving their processing skills.
• Reviews management reports and case records.
• Trains new employees in areas such as organizational policy, procedures, EHR systems, and organizational or governmental regulations.

Qualifications:

• High School diploma/GED. Bachelor’s Degree Preferred
• Demonstrated high degree of cultural awareness.
• One year of relevant experience
• Prefer Three years’ experience working in a medical referral position and/or nonprofit administrative management environment required.
• Ability to use appropriate databases, spreadsheets, and other software.
• Must be able to operate in an Internet-based, automated office environment.
• Bilingual in English and Spanish preferred.

Why Work with Lighthouse Youth & Family Services:

• Rewarding career - make a difference in the lives of youth!
• Top Workplace 2023 https://www.lys.org/lighthouse-youth-family-services-named-a-winner-in-enquirers-2023-top-workplaces-award/
• Work for a diverse, seasoned and well respected agency with engaged leadership team
• Recovery Friendly Workplace
• Ability to work remotely for some roles
• Competitive pay based on licensure/education
• Generous Paid Time Off (23 days prorated based on hire date) and Other Paid Leave Options (Holidays, FMLA, Bereavement and Parental Leave)
• Medical, dental, vision, including company paid life and long-term disability insurance.
• 401k Retirement Plan including company match (up to 6%)
• Tuition Reimbursement and Department of Education’s Loan Forgiveness Program.
• Employee Assistance Program
• Engaging Wellness Program
• Referral Bonus Program
• Licensure renewal reimbursement; paid training and professional development opportunities.
• Casual dress

Join a winning organization with a great culture and work environment, and have a rewarding career that impacts the lives of youth and families! Find all open positions at https://www.lys.org/lyfscareers/