Intake Specialist

LIGHTHOUSE YOUTH SERVICES INC; Cincinnati (OH); On-site; USD 2,893,000 - 3,995,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Company paid life insurance

Long-term disability insurance

401k with company match

Paid time off

Tuition reimbursement

Employee Assistance Program

Job summary

Lighthouse Youth & Family Services in Cincinnati, OH is seeking an Intake Specialist (OhioRISE) to engage youth and families by managing referrals, completing intakes, and ensuring timely enrollment.

This role collects required documentation, schedules appointments, and supports members with access to services. Strong communication and organizational skills are essential; bilingual English/Spanish preferred. Starting hourly pay is $21.00 with a range up to $29.10 per hour.

Qualifications

• High School Diploma or higher required, with relevant experience.
• Experience in children\'s behavioral health or related field providing community-based services to youth and families.
• Experience in family systems, case management, counseling, or child development.
• Excellent interpersonal and written communication skills.
• Demonstrated computer proficiency. Bilingual in English and Spanish preferred.

Responsibilities

• Educates members and families about program services and expectations.
• Schedules and coordinates initial appointments with families, providers, and partners.
• Completes intake processes and inputs documentation into databases.
• Assists with early enrollment and enrollment continuity.
• Ensures compliance with policies and procedures.

Skills

Interpersonal skills

Written communication

Computer proficiency

Bilingual English/Spanish preferred

Education

High School Diploma or equivalent / higher degrees

Job description

Job Details

Job Location: Clinical OBH OhioRise - Cincinnati, OH 45231

Salary Range: $20.19 - $29.10 Hourly

INTAKE SPECIALIST (OhioRISE)

We are hiring for the Intake Specialist (OhioRISE) who engages youth and families by managing referrals, completing intakes, and ensuring timely enrollment into OhioRISE services. This role collects required documentation, schedules and coordinates appointments, and supports members with access to services. Strong communication, customer service, and organizational skills are essential.

Starting hourly pay $21.00 and up.

Essential Functions

• Educates members and families about program services, ensuring understanding of the program, benefits and expectations.
• Schedules and coordinates initial appointments with families, providers, and community partners to support timely enrollment and engagement into program.
• Completes intake processes, assess members' needs, maintain a short-term caseload for youth and families seeking temporary care coordination, and input all documentation and assessments into applicable databases.
• Collaborates with youth and families to identify immediate needs, strengths, and concerns, and make appropriate referrals that ensure support and stability (including in crises).
• Learns, follows, and ensures compliance with contractual obligations, internal policies, and procedures.

Qualifications

• High School Degree with three years of relevant experience; OR Associate/Bachelor's degree with 2 years of relevant experience; OR Master's Degree with 1 year of relevant experience.
• Experience in children's behavioral health, child welfare, developmental disabilities, juvenile justice or behavioral health field providing community-based services to children and youth and their family or caregivers.
• Experience in one or more the following areas of expertise: Family systems, community systems and resources, case management, child and family counseling or therapy, child protection, or child development
• Excellent interpersonal and written communication skills.
• Demonstrated computer proficiency.
• Bilingual in English and Spanish preferred.

Why Work with Lighthouse Youth & Family Services:

• Rewarding career - make a difference in the lives of youth!
• Top Workplace 2023 https://www.lys.org/lighthouse-youth-family-services-named-a-winner-in-enquirers-2023-top-workplaces-award/
• Work for a diverse, seasoned and well respected agency with engaged leadership team
• Recovery Friendly Workplace
• Ability to work remotely for some roles
• Competitive pay based on licensure/education
• Generous Paid Time Off (23 days prorated based on hire date) and Other Paid Leave Options (Holidays, FMLA, Bereavement and Parental Leave)
• Medical, dental, vision, including company paid life and long-term disability insurance.
• 401k Retirement Plan including company match (up to 6%)
• Tuition Reimbursement and Department of Education's Loan Forgiveness Program.
• Employee Assistance Program
• Engaging Wellness Program
• Referral Bonus Program
• Licensure renewal reimbursement; paid training and professional development opportunities.
• Casual dress

Join a winning organization with a great culture and work environment, and have a rewarding career that impacts the lives of youth and families!