Operations Control Center Specialist

Mtaircargo; Northern (KY); Hybrid; USD 52,000 - 68,000; Full time

Job summary

Mountain Air Cargo in Kentucky is seeking an OCC Specialist to manage crewmember travel, coordinating air, hotel, car, and ground transport for flight crews.

You will monitor schedule changes, communicate updates to crews, ensure compliance with policies and cost controls, and partner with crew scheduling and dispatch.

Qualifications

• Associate degree or equivalent work experience in aviation, travel coordination, or logistics.
• 2 years of experience with SAP Concur travel and expense.
• Experience in travel booking, airline crew scheduling, or logistics coordination.
• Knowledge of airline operations (Part 121/135) desirable.
• Strong multitasking and prioritization in a fast-paced environment.
• Excellent written and verbal communication.
• Strong organizational skills and attention to detail.
• Ability to work independently while collaborating across departments.
• Familiarity with travel booking systems, GDS platforms, or corporate tools.
• Proficient in Microsoft Office.

Responsibilities

• Coordinate, book, and modify travel for flight crew (air, hotel, car, and ground transport).
• Manage travel disruptions to minimize ops impact and crew legality.
• Monitor schedule changes and adjust crewmember travel in real time.
• Communicate itineraries and updates to crewmembers by phone and email.
• Ensure bookings align with policies, contracts, and cost-control goals.
• Collaborate with crew scheduling and dispatch on travel needs.
• Serve as primary contact for travel issues during shifts, including after-hours.
• Coordinate with airlines, hotels, and rental car providers for preferred rates.
• Support travel for pilot bidding, training events, onboarding travel.
• Maintain accurate travel records and reporting for audits.
• Identify opportunities to improve efficiency and reduce costs.
• Provide backup support to crew scheduling as needed.
• Maintain professional interactions with stakeholders.

Skills

SAP Concur

GDS platforms

Microsoft Office

Travel coordination

Crew scheduling

Education

Associate degree or equivalent

Tools

SAP Concur

GDS systems

Microsoft Office

Job description

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The OCC Specialist is responsible for managing all aspects of crewmember travel, ensuring efficient, cost-effective, and compliant travel arrangements in support of flight operations. This role serves as a key liaison between crew scheduling, dispatch, and travel vendors, handling real-time travel changes driven by operational needs while maintaining a high level of service for flight crews.

RESPONSIBILITIES / DUTIES:

• Coordinate, book, and modify all travel arrangements for flight crew members including air, hotel, rental car, and ground transportation.
• Proactively manage travel disruptions (delays, cancellations, re-routes) to ensure minimal impact to flight operations and crew legality.
• Monitor flight schedule changes and adjust crewmember travel accordingly in real time.
• Communicate travel itineraries, updates, and changes clearly to crewmembers via phone and email.
• Ensure all travel bookings align with company policies, contract requirements, and cost-control initiatives.
• Work closely with crew scheduling and dispatch to anticipate travel needs based on operational changes.
• Serve as the primary point of contact for travel-related issues during assigned shift, including after-hours support.
• Assist with vendor coordination including airlines, hotels, and rental car providers to secure preferred rates and resolve service issues.
• Support large-scale travel planning efforts such as pilot bidding periods, training events, and new hire onboarding travel.
• Maintain accurate travel records, documentation, and reporting for auditing and tracking purposes.
• Identify opportunities to improve travel efficiency, reduce costs, and streamline booking processes.
• Provide backup support to crew scheduling functions as needed.
• Maintain a professional and positive attitude while interacting with all internal and external stakeholders.
• Other duties as assigned.

QUALIFICATIONS:

• Associate degree preferred or equivalent work experience in aviation, travel coordination, or logistics.
• 2 years of experience working with SAP Concur travel and expense.
• Previous experience in travel booking, airline crew scheduling, or logistics coordination strongly preferred.
• Knowledge of airline operations (Part 121/135) is a plus.
• Strong ability to manage multiple travel requests and changing priorities in a fast-paced environment.
• Excellent communication skills, both written and verbal.
• Strong organizational skills with high attention to detail.
• Ability to work independently while collaborating across multiple departments.
• Experience with travel booking systems, GDS platforms, or corporate travel tools preferred.
• Proficiency in Microsoft Office applications.

SPECIAL POSITION REQUIREMENTS:

• First shift position. Some flexibility is required when operations need dictates.
• Some travel may be required (10%).
• Must be available for on-call rotation (every 5th or 6th weekend) to support urgent travel needs.

Mountain Air Cargo is an equal opoortunity employer.