Operations Consultant - Data & Process Transformation

Bank of America; Plano (TX); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Onsite work option

Professional development

Job summary

Bank of America is seeking a skilled professional to resolve complex data mapping and business analysis challenges within the Enterprise Correspondence (ECO) - Letter Setup & Implementation (LS&I) team. You will influence design, development, and delivery of content across channels, aligning with strategic priorities and governance standards.

You will lead initiatives, collaborate with multiple tech and business partners, and ensure accurate data mapping and provisioning to support customer

Qualifications

• This position requires 3 to 5 years of experience in data mapping, business analysis, or requirements management.
• Strong analytical, problem-solving, and stakeholder management abilities.
• 3 to 5 years of experience leading large-scale initiatives across multiple teams with competing timelines.
• Excellent communication and influence skills to drive decisions and outcomes.
• Ability to multi-task, meet short deadlines, and work under pressure.
• Collaborative team player with strong interpersonal skills and virtual working capabilities.
• Proficient in Microsoft Office applications and issue management to resolve production issues.

Responsibilities

• Advises on the design, development, and implementation of complex products in an operations setting using discretionary judgment.
• Leads projects and directs activities of a team related to special initiatives.
• Acts as a technical expert understanding business unit operations and impacts on other groups.
• Develops future-state approaches and guides program setup, execution, and control.
• Identifies responsibilities for key programs and projects.
• Translates business and correspondence requirements into data mapping specifications.
• Leads data mapping documentation and governance (target codes, MPIDs, variables).
• Coordinates with development, testing, ops, provisioning, and client engagement teams for timely delivery.
• Supports provisioning requirements and validates configurations align with requirements.
• Participates in planning, reviews, and release readiness; drives continuous improvement in data quality and governance.

Skills

Customer focus

Problem solving

Risk management

Adaptability

Attention to detail

Collaboration

Critical thinking

Issue management

Analytical thinking

Decision making

Oral communications

Presentation skills

Tools

Jira

Agile methodology

Messagepoint

Exstream

C3/PAS

SWFT

Microsoft Word

Microsoft Excel

Outlook

Job description

Bank of America is seeking a skilled professional to resolve complex data mapping and business analysis challenges within the Enterprise Correspondence (ECO) - Letter Setup & Implementation (LS&I) team. You will influence design, development, and delivery of content across channels, aligning with strategic priorities and governance standards.

You will lead initiatives, collaborate with multiple tech and business partners, and ensure accurate data mapping and provisioning to support customer