Senior Operations Consultant

Bank of America; Charlotte (NC); On-site; USD 70,000 - 90,000; Full time

Job summary

Bank of America in Charlotte, NC is seeking a Change Management professional to lead cross-functional changes for Line of Business products and processes. You will provide analytical support, contribute to design and delivery of project deliverables, and coordinate with business teams to track progress and outcomes.

The role emphasizes documentation, reporting, risk management and adherence to change governance standards across the lifecycle.

Qualifications

• Ability to work with cross-functional teams on change initiatives.
• Ability to prepare reports and presentations for leadership.
• Experience supporting change management standards and governance frameworks.

Responsibilities

• Provide analytical support for change initiatives through regular prescribed routines.
• Contribute to design, development and timely completion of project deliverables.
• Coordinate with the business to support defined project tasks, tracking deliverables and their statuses.
• Maintain documentation, prepare meeting decks, document minutes, track action items, and frame project benefits for the audience.
• Prepare reports and presentations for leadership.
• Identify gaps, track progress, ensure quality standards, and support adherence to governance frameworks.
• Support planning, risk identification and issue resolution throughout the change lifecycle.
• Support partnerships to create impact and provide direction to internal teams.
• Perform risk management activities to minimize risks.

Skills

Collaboration

Presentation Skills

Written and Oral Communications

Critical Thinking

Analytical Thinking

Problem Solving

Attention to Detail

Decision Making

Risk Management

Adaptability

Tools

Microsoft 365

Job description

Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Position Summary

Responsible for managing cross-functional and/or inter-departmental change for Line of Business products, processes, functions, and employee readiness. Provides analytical support for change initiatives through regular prescribed routines. Responsible for contributions to the design, development and completion of deliverables and documentation. Oversees change initiatives, using appropriate tools to drive completion, and serving as a secondary point of contact to department leads. Typically 1- 3 years of project or change management experience.

Responsibilities

• Provide analytical support for change initiatives through regular prescribed routines.
• Make contributions to the design, development and timely completion of project deliverables.
• Coordinates with the business to support defined project tasks, tracking deliverables and their statuses
• Maintain documentation, prepare meeting decks, document minutes, track action items, and frame the benefits of a project in terms that are meaningful to the audience.
• Prepare reports and presentations for leadership
• Identify gaps, track progress, ensure quality standards, and support adherence to enterprise change management standards and governance frameworks.
• Support planning, risk identification and issue resolution throughout the change lifecycle.
• Supports partnerships to create impact and provide direction and guidance to internal teams
• Performs risk management activities to minimize risks

Required Skills

• Basic knowledge of Microsoft 365 products
• Collaboration
• Presentation Skills
• Written and Oral Communications
• Critical Thinking
• Analytical Thinking
• Problem Solving
• Attention to Detail
• Decision Making
• Risk Management
• Adaptability

Desired

• Knowledge of the appraisal industry
• Project management experience

Skills

• Critical Thinking
• Customer and Client Focus
• Decision Making
• Problem Solving
• Risk Management
• Adaptability
• Attention to Detail
• Collaboration
• Issue Management
• Analytical Thinking
• Oral Communications
• Presentation Skills

Shift

1st shift (United States of America)

Hours Per Week

40