Operations & Compliance Coordinator: Fire & Life Safety

Relay Fire and Safety; Massapequa (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Comprehensive medical plan options

Dental and vision coverage

401(k) with company match

Generous paid time off

Paid holidays

Career growth opportunities

Job summary

Relay Fire & Safety in Massapequa, NY seeks an organized Operations & Compliance Coordinator to keep FDNY inspections, testing, and daily workflows moving smoothly.

You’ll coordinate compliance activities, review field work for quality, and support office operations while collaborating with technicians and leadership. Fire protection experience is a plus but not required; construction, facilities, or service backgrounds are welcome.

Qualifications

• 2+ years of experience in operations, administrative, compliance, scheduling, service coordination, or office support role.
• Strong organizational and time-management skills.
• Excellent attention to detail and commitment to accuracy.
• Ability to manage multiple deadlines and changing priorities.
• Strong written and verbal communication skills.
• Confidence communicating with customers, technicians, leadership, and outside agencies.
• Strong Microsoft Office skills.
• Comfortable learning new software and technology.
• Ability to work effectively in a high-pressure, deadline-driven environment.
• Valid driver's license.

Responsibilities

• Schedule and coordinate FDNY inspections, testing, and related appointments
• Confirm, track, and document scheduled inspections and compliance activities
• Help manage and resolve violations and summonses
• Maintain accurate compliance records and follow up on outstanding items
• Help ensure customer accounts and projects remain in good standing
• Perform daily quality checks on completed technician work
• Review documentation for accuracy, completeness, and compliance
• Help ensure completed jobs meet company and regulatory requirements
• Communicate with technicians and operations team members to resolve missing or incomplete information
• Support efficient day-to-day field operations
• Coordinate daily office and operational activities
• Track multiple priorities, deadlines, appointments, and outstanding action items
• Identify potential bottlenecks and proactively follow up to keep work moving
• Support leadership and other departments with operational needs and special projects
• Prepare reports and maintain accurate digital and physical records
• Manage email, phone, mail, and other business communications
• Maintain organized documentation and files
• Help maintain an efficient and professional office environment
• Track and replenish office supplies as needed

Skills

Organizational skills

Time management

Attention to detail

Communication skills

MS Office

Driver's license

Job description

Operations & Compliance Coordinator

Relay Fire & Safety | Massapequa, NY

Help Keep a Fast-Moving Fire & Life Safety Operation Running Smoothly

Relay Fire & Safety is growing, and we're looking for an Operations & Compliance Coordinator to join our team in Massapequa, NY.

If you're the person who keeps track of the details, follows up before someone has to ask, and somehow manages five moving pieces without dropping any of them, you may be exactly who we're looking for.

This is a hands-on operations role supporting our fire and life safety business across Long Island and the New York City market. You'll play an important part in coordinating FDNY inspections and testing, resolving violations and summonses, reviewing completed field work for quality and compliance, and keeping day-to-day operations organized and moving forward.

Experience in fire protection is a plus, but not required. We're equally interested in candidates coming from construction, field service, facilities, mechanical/electrical services, or another fast-paced service environment who know how to get things done.

What You'll Do

FDNY & Compliance Coordination

• Schedule and coordinate FDNY inspections, testing, and related appointments
• Confirm, track, and document scheduled inspections and compliance activities
• Help manage and resolve violations and summonses
• Maintain accurate compliance records and follow up on outstanding items
• Help ensure customer accounts and projects remain in good standing

Quality & Field Operations Support

• Perform daily quality checks on completed technician work
• Review documentation for accuracy, completeness, and compliance
• Help ensure completed jobs meet company and regulatory requirements
• Communicate with technicians and operations team members to resolve missing or incomplete information
• Support efficient day-to-day field operations

Operations & Workflow Coordination

• Coordinate daily office and operational activities
• Track multiple priorities, deadlines, appointments, and outstanding action items
• Identify potential bottlenecks and proactively follow up to keep work moving
• Support leadership and other departments with operational needs and special projects

Administrative Support

• Prepare reports and maintain accurate digital and physical records
• Manage email, phone, mail, and other business communications
• Maintain organized documentation and files
• Help maintain an efficient and professional office environment
• Track and replenish office supplies as needed

What We're Looking For

We're looking for someone who is organized, proactive, detail-oriented, and comfortable working in a fast-paced environment.

You should be someone who can look at a list of competing priorities, figure out what needs attention first, and keep everyone informed along the way.

Preferred qualifications:

• 2+ years of experience in an operations, administrative, compliance, scheduling, service coordination, or office support role
• Strong organizational and time-management skills
• Excellent attention to detail and commitment to accuracy
• Ability to manage multiple deadlines and changing priorities
• Strong written and verbal communication skills
• Confidence communicating with customers, technicians, leadership, and outside agencies
• Strong Microsoft Office skills
• Comfortable learning new software and technology
• Ability to work effectively in a high-pressure, deadline-driven environment
• Valid driver's license

Even better if you have experience with:

• FDNY processes, inspections, violations, or compliance
• Fire protection or fire & life safety
• Construction or specialty contracting
• HVAC, electrical, plumbing, security, or other field-service businesses
• Service scheduling or technician coordination

Why Join Relay?

At Relay Fire & Safety, our mission is simple: make the world a safer place. We provide fire and life safety solutions designed to protect people, businesses, and property—and we're continuing to grow.

You'll join a company that believes in creating a workplace employees are proud of, attracting and retaining great people, and being a trusted partner to our customers.

We offer:

• Comprehensive medical plan options
• Dental and vision coverage
• 401(k) with company match
• Generous paid time off
• Paid holidays
• Career growth opportunities
• A growing company expanding into new markets, products, and services

Ready to Join Us?

If you're an organized problem solver who thrives on keeping people, schedules, documentation, and deadlines moving in the right direction, we'd love to hear from you.