Operations Communications Manager: Clear Messaging

7-Eleven, Inc; Irving (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

7-Eleven, Inc. is seeking an Associate Manager, Operations Communications to develop and deliver communications that connect Franchisees, Corporate Store Leaders, and Field Ops teams.

You will translate complex operational initiatives into clear, engaging messages across channels, supporting sales, traffic, and operational excellence. You will partner with stakeholders to craft plans, manage content calendars, and ensure timely delivery with consistent storytelling across intranet, email, and

Qualifications

• Bachelor's degree in Communications, Public Relations, Journalism, Marketing, Business or related field.
• 5+ years of relevant work experience; management experience not required but preferred.
• Strong writing, editing, storytelling and communications planning skills.

Responsibilities

• Develop, write, edit, and execute operational communications for key initiatives.
• Translate complex updates into clear messaging for stores and field teams.
• Manage communications calendars, channels, and campaigns to inform and engage.
• Review content for clarity, brand alignment, and guidelines.
• Analyze metrics and optimize communications and channels over time.
• Collaborate with Operations Readiness, Video and other partners to ensure seamless delivery.

Skills

Strong writing & editing

Storytelling

Cross-functional collaboration

Project management

Content management systems

Microsoft Office Suite

AP style

Education

Bachelor's degree in Communications/PR/Journalism/Marketing/Business

Tools

Staffbase

Poppulo

Zipline

SharePoint

Job description

7-Eleven, Inc. is seeking an Associate Manager, Operations Communications to develop and deliver communications that connect Franchisees, Corporate Store Leaders, and Field Ops teams.

You will translate complex operational initiatives into clear, engaging messages across channels, supporting sales, traffic, and operational excellence. You will partner with stakeholders to craft plans, manage content calendars, and ensure timely delivery with consistent storytelling across intranet, email, and