Operations & Client Services Leader

RRD; Seattle (WA); On-site; USD 53,000 - 77,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

401(k) with company match

Life insurance

Parental leave

Tuition assistance

Disability insurance

Job summary

RRD is seeking an Operations Supervisor in Seattle to lead day-to-day people, operations and client engagements. The role emphasizes delivering outstanding service, coordinating team workflow and maintaining accurate timekeeping, while driving profitability.

The ideal candidate will have a Bachelor’s degree or equivalent experience, 3+ years in customer service and office support, and strong communication, organization and problem-solving skills.

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years’ proven experience in a customer service environment, legal or financial services industries preferred.
• 3+ years’ experience in office support including a combination of administrative, facilities, hospitality, reception, reprographics and mailroom.
• Understanding of USPS regulations.
• Understanding of reprographics equipment and usage.
• Intermediate Microsoft Office Word and Excel skills.
• Basic Microsoft PowerPoint skills.
• Prior experience managing vendors preferred.
• Basic P&L understanding a plus.
• Demonstrated experience prioritizing competing priorities under tight deadlines.
• Proven customer service skills are required in order to create, maintain and enhance customer relationships.
• Good written and verbal communication skills, including professional telephone and email etiquette.
• Attention to detail with good organizational skills.
• Must be able to meet deadlines and complete all projects in a timely manner.
• Ability to handle sensitive and/or confidential documents and information.
• Able to make independent decisions that conform to business needs and policy.
• Good problem-solving skills, with the ability and understanding of when to elevate a problem to a managerial level.
• Must work well in a team environment.
• Must be able to interact effectively with multi-functional and diverse backgrounds.
• Ability to work in a fast-paced environment.
• Must be self-motivated with positive can-do attitude.

Responsibilities

• Ensure team provides outstanding service to client, while building strong customer relationships.
• Conduct time and absence for direct reports, including ensuring system accuracy and compliance with timekeeping policies and procedures.
• Create an environment conducive to service expansions and new business opportunities.
• Maximize profitability through the effective utilization of labor and resources.
• Immediately resolve any operational problems or issues.
• Produce required reports on schedule.
• Coordinate workflow within the team, prioritizing jobs and delegating duties to associates.
• Balance team’s day-to-day work assignments with projects and ad hoc requests related to mail volume, reprographics requests, conference room set up, and vendor management.
• Monitor workflow to ensure jobs are completed efficiently, accurately and within deadlines.
• Train new employees on policies and procedures.
• Address performance issues among team members.
• Work with manager to create development plans and challenging assignments for team members.
• Escalate to manager client or team concerns to proactively resolve issues.

Skills

customer service

communication

teamwork

problem solving

organization

fast-paced environment

self-motivated

time management

multi-functional collaboration

Education

Bachelor’s degree or equivalent experience

Tools

MS Word

MS Excel

PowerPoint

Job description

RRD is seeking an Operations Supervisor in Seattle to lead day-to-day people, operations and client engagements. The role emphasizes delivering outstanding service, coordinating team workflow and maintaining accurate timekeeping, while driving profitability.

The ideal candidate will have a Bachelor’s degree or equivalent experience, 3+ years in customer service and office support, and strong communication, organization and problem-solving skills.