Operations & Client Services Coordinator

RMW Accounting LLC; Laconia (NH); On-site; USD 38,000 - 52,000; Full time

Job summary

RMW Accounting LLC in Laconia, NH seeks an organized administrative professional to support tax and client services in a fast-paced office. You will manage calls, coordinate appointments, process payments, and assist with returns and documentation, ensuring accuracy and timely delivery of client communications.

The role emphasizes attention to detail, strong communication, and proficiency with Microsoft Office to maintain client records and workflows in a collaborative team setting.

Qualifications

• Associate degree or equivalent in business or related field.
• Experience in administrative support work and office procedures.
• Tech savvy with willingness to embrace necessary software.
• Proven ability to work in a high-volume, fast-paced environment with calm and humor.
• Strong organizational, multi-tasking and deadline-management skills.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office.

Responsibilities

• Answer phones and handle basic inquiries (refunds, directions, contact updates).
• Set up conference calls and appointments for tax accountants.
• Provide clients with tax results and processing statuses.
• Process payments by phone and transmit tax returns to IRS.
• Send vouchers to clients and follow up for missing information.
• Prepare communications, memos, invoices and reports.
• Create and maintain filing systems, electronic and physical.

Skills

Administrative support

Communication skills

Organizational skills

Attention to detail

Deadline-driven

Education

Associate degree or equivalent in business or related field

Tools

Microsoft Office

Job description

RMW Accounting LLC in Laconia, NH seeks an organized administrative professional to support tax and client services in a fast-paced office. You will manage calls, coordinate appointments, process payments, and assist with returns and documentation, ensuring accuracy and timely delivery of client communications.

The role emphasizes attention to detail, strong communication, and proficiency with Microsoft Office to maintain client records and workflows in a collaborative team setting.