Operations Clerk-I

ExcelGens, Inc.; North Charleston (SC); On-site; USD 21,000 - 30,000; Part time

Job summary

ExcelGens, Inc. is hiring a City Launcher in South Carolina to support customer launches and ensure a seamless onsite experience for workplace meal programs. This hands-on, customer-facing role emphasizes communication, problem-solving, and organization.

The position is part-time, 15 hours per week, with a 11 AM–2 PM schedule across 5 days. Local travel is required; visa sponsorship is not available. Candidates should be based in South Carolina and able to travel locally.

Qualifications

• Based in South Carolina and willing to travel locally.
• Experience in operations, customer support, sales, hospitality, or customer success preferred.
• Strong communication and time-management skills.
• Comfortable working independently in a fast-paced environment.
• Ability to learn new technology and troubleshoot basic issues.
• Familiarity with tools such as Slack, Zoom, and Google Sheets.
• Strong attention to detail and problem-solving abilities.

Responsibilities

• Launch and onboard new customers onto the meal platform.
• Provide onsite customer support and resolve basic operational or platform issues.
• Monitor service quality and ensure a positive customer experience.
• Gather customer feedback and communicate issues to internal teams.
• Travel locally to different customer locations as needed.
• Manage multiple tasks while maintaining accuracy and productivity.
• Build strong client relationships through empathy and excellent communication.

Skills

Communication

Time management

Independent work

Troubleshooting

Slack

Zoom

Google Sheets

Attention to detail

Tools

Slack

Zoom

Google Sheets

Job description

Job Overview

We are seeking a City Launcher to support customer launches and ensure a seamless onsite experience for workplace meal programs. This is a hands-on, customer-facing role requiring strong communication, problem-solving, and organizational skills.

Responsibilities

• Launch and onboard new customers onto the meal platform.
• Provide onsite customer support and resolve basic operational or platform issues.
• Monitor service quality and ensure a positive customer experience.
• Gather customer feedback and communicate issues to internal teams.
• Travel locally to different customer locations as needed.
• Manage multiple tasks while maintaining accuracy and productivity.
• Build strong client relationships through empathy and excellent communication.

Qualifications

• Based in South Carolina and willing to travel locally.
• Experience in operations, customer support, sales, hospitality, or customer success preferred.
• Strong communication and time-management skills.
• Comfortable working independently in a fast-paced environment.
• Ability to learn new technology and troubleshoot basic issues.
• Familiarity with tools such as Slack, Zoom, and Google Sheets.
• Strong attention to detail and problem-solving abilities.

Schedule

• Part-Time Contract
• Approximately 15 hours/week
• 5 days/week, 11 AM 2 PM
• Local travel required
• No visa sponsorship