Customer Service Clerk

Old Dominion Freight Line, Inc.; United States; On-site; USD 33,000 - 52,000; Full time

Benefits offered by this job

Health benefits and dental/vision

Short/long term disability

401k with company match

Tuition reimbursement

Career growth opportunities

Job summary

Old Dominion Freight Line, Inc. is seeking a Customer Service Representative to join our OD family culture and provide exceptional service in a high-volume service center.

You will handle calls and emails, assist customers with rate quotes, shipment status, and Bill of Lading details, and support internal teams as needed. The role requires a high school diploma or equivalent, about 1 year of CS experience in logistics, strong communication, and proficiency with Microsoft Office.

Qualifications

• High School diploma or equivalent preferred.
• 1 year of customer service experience, preferably in the transportation industry.
• Strong attention to detail.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office.
• AS400 experience preferred.
• Ability to handle multiple requests and priorities in a fast-paced environment.
• Demonstrated aptitude for quickly learning new systems and processes.

Responsibilities

• Answer phones and respond to emails in a courteous and timely manner.
• Provide rate quotes, sales bids, and shipment status information; assist with Bill of Lading and freight labeling.
• Respond to customer issues and questions promptly.
• Provide Service 2.OD to internal and external customers.
• May assist with general office duties such as mailing, filing and copying.
• Scan documents into the computer system.

Skills

Customer service

Multi-tasking

Attention to detail

Verbal and written communication

Education

High School diploma or equivalent

Tools

Microsoft Office

AS400

Job description

At Old Dominion, we don't just move freight—we help businesses keep their promises. As one of the nation's leading LTL carriers, we've earned our reputation by putting people first, delivering premium service, and staying true to the values that have guided us for more than 90 years. Our PROMISES values shape how we work, our family culture shapes how we treat one another, and our commitment to being the Best in the Game drives everything we do. If you're looking for more than just a job, you'll find a career built on trust, teamwork, and opportunity at OD.

Old Dominion Freight Line is currently recruiting for a Customer Service Representative to join our OD Family Culture. This role will successfully provide exceptional customer service duties in the service center, as well as support to other members of Old Dominion in a fast-paced high call volume environment.

Responsibilities:

• Answer phones and respond to emails in a courteous and timely manner
• Perform general customer service by giving rate quotes, sales bids, status of shipments, helping customer correctly fill out a Bill of Lading and label freight, etc.
• Respond to customer issues and questions in a timely manner
• Provide Service 2.OD to internal and external customers
• As needed, may assist with general office duties such as mailing, filing and copying
• Scan documents such as Bill of Ladings, Delivery Receipts, permits and other documents into the computer system

Qualifications:

• High School diploma or equivalent preferred
• 1 year of customer service experience, preferably in the transportation industry
• Strong attention to detail
• Excellent written and verbal communication skills
• Proficiency with Microsoft Office
• AS400 experience preferred
• Ability to handle multiple request and priorities in as fast-paced environment
• Demonstrated aptitude for quickly learning new systems and processes

Working Days:

Monday,Tuesday,Wednesday,Thursday,Friday,

Working Shift:

Afternoon

Work days/shifts may change based on scheduling and business needs and are provided as guidelines at the time of posting.

As a Full Time member of our Family, you and your family are eligible to receive:

• Great Health Benefits including a Zero premium medical plan for employee only coverage
• Vision & Dental
• Short Term & Long Term Disability
• Flex Spending Accounts
• 401k Retirement plan with company match and additional company annual discretionary match opportunity
• Life Insurance
• Wellness Program
• Tuition Reimbursement for Drivers and Technicians
• Training and growth opportunities to build a career
• We prioritize our OD family of employees
• Ability to advance through our promote from within philosophy
• National Career Opportunities Available at our 260+ service centers

Old Dominion Freight Line, Inc. is an equal opportunity employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, and/orgender expression, sexual orientation, age, disability, pregnancy, genetic information,military status, Vietnam Era and/or veteran status, or any other characteristic protected by applicable law(s).