Operations Clerk

Saia; Wrentham (MA); On-site; Full time

Job summary

Saia, a renowned logistics company, is looking for a customer-oriented logistics coordinator to manage appointment scheduling and enhance delivery processes. This role focuses on optimizing customer satisfaction through effective communication and collaboration with terminal operations. Candidates should possess strong customer service and data entry skills, ideally with transportation experience, to succeed in this dynamic environment.

Benefits

Competitive compensation

Great benefits

Supportive work environment

Qualifications

• 1+ years of transportation and/or related experience.
• Working knowledge of Microsoft Office.
• Intermediate computer skills.

Responsibilities

• Schedules appointments through a high volume of phone calls and emails.
• Coordinates with terminal operations for optimal pickup and delivery times.
• Provides customer service and clerical assistance to internal and external customers.

Skills

Customer service

Communication

Data entry

Clerical assistance

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Ready To Go Further?

Saia is a different kind of logistics and transportation company. We do things the right way. You‘ll see it in our commitment to our people, customers, and community. You‘ll feel it in the support you get on day one –from leadership and from your team. A job with Saia is packed with opportunity –from learning new skills and advancing to competitive compensation and great benefits. It's all here and it’s exactly what going further is all about.

Position Summary

Communicates with customers through phone calls and emails for appointment scheduling and order questions. Collaborates with terminal operations to ensure deliveries and pickups are aligned with customer expectations.

Major Tasks and Responsibilities

• Schedules appointments through a high volume of phone calls and emails.
• Coordinates with terminal operations for optimal pickup and delivery times.
• Communicates with dispatch to ensure delivery availability.
• Prepares, reviews, and bundles paperwork for dispatch.
• Assists with billing and data entry for the terminal.
• Conducts driver check-ins to ensure deliveries meet customer expectations.
• Provides customer service and clerical assistance to internal and external customers.

Preferred Qualifications

• High school diploma or GED.
• 1+ years of transportation and/or related experience.
• Working knowledge of Microsoft Office.
• Intermediate computer and customer service skills.

Pay Rate: $21.25 - $26.00 per hour, based on experience

Benefits

At Saia, your success is our success! That’s why we work hard to provide you with what you need to build an awesome career. We are committed to rewarding superior employee performance so that when you work hard, your achievements won’t go unnoticed.

Make Your Move

At Saia, our people are the reason we’ve been successful for over a century in the industry. Together, we’ve created a positive culture that’s driven by our core values – like dignity and respect, a customer-first approach, safety and more. With hundreds of terminals across the country and growing, we’re always looking for more collaborative and motivated individuals to join our team. So, if you’re ready to put your career on a solid path, let’s go further.

Saia is an Equal Opportunity Employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.