Operations Clerk

DHL Group; Jacksonville (FL); On-site; USD 23,000 - 32,000; Full time

Job summary

DHL Supply Chain in Jacksonville is seeking an Operations Clerk to coordinate inbound and outbound shipments, maintain accurate records, and support FTZ operations. The role connects warehouse ops, carriers, and customers to ensure timely and compliant freight movement.

You will use WMS and Excel to track activity, prepare shipping docs, and respond to customer inquiries. The position is Monday–Friday, 8:30 AM–5:00 PM, with pay at $19.85 per hour.

Qualifications

• 2+ years in warehousing or logistics.
• Experience using Warehouse Management Systems (WMS).
• Experience communicating with customers and carriers.
• FTZ operations experience preferred.

Responsibilities

• Coordinate inbound/outbound shipments with accuracy and compliance.
• Review inbound shipment docs and system transactions.
• Prepare shipping docs: BOLs, packing slips, manifests.
• Use WMS to process fulfillment, inventory, shipments.
• Conduct yard inspections to verify trailer inventory and readiness.
• Monitor trailer status and coordinate pickups.
• Coordinate with 3PLs for pickups and status.
• Serve as main contact between customers, carriers and ops.
• Provide customer support on shipment status and issues.
• Support FTZ recordkeeping and compliance.
• Maintain inventory accuracy via system transactions.
• Use Excel to track shipments and generate reports.
• Ensure compliance with policies and safety procedures.
• Collaborate across teams to achieve service goals.

Skills

Microsoft Excel

Time management

Attention to detail

Customer communication

Team collaboration

Education

High School Diploma or Equivalent

Tools

WMS

Job description

At DHL Supply Chain, you'll play a key role in one of the world's most essential industries. As the global leader in logistics, we provide endless opportunities for growth, development, and career advancement. Join our team and help keep the world's supply chains moving.

Position Summary

The Operations Clerk serves as a critical link between warehouse operations, transportation providers, and customers. This role is responsible for coordinating inbound and outbound shipments, supporting Foreign Trade Zone (FTZ) processes, maintaining accurate inventory records, and ensuring timely, compliant, and efficient movement of freight throughout the operation.

Position:Operations Clerk

Shift: Monday - Friday 8:30 AM - 5:00 PM

Pay: $19.85 per hour

Key Responsibilities

• Coordinate inbound and outbound shipments while ensuring accuracy and compliance with customer requirements.
• Receive, review, and verify inbound shipment documentation and system transactions.
• Prepare and maintain shipping documentation, including Bills of Lading (BOLs), packing slips, manifests, and carrier paperwork.
• Utilize Warehouse Management Systems (WMS) to process order fulfillment, inventory, and shipment transactions.
• Conduct regular yard inspections to verify trailer inventory, trailer locations, yard organization, and operational readiness.
• Monitor trailer status and communicate shipment readiness and pickup requirements to warehouse and transportation teams.
• Coordinate with third-party transportation providers regarding pickups, shipment status, delays, and transportation-related issues.
• Serve as a primary point of contact between customers, carriers, and warehouse operations to ensure smooth and timely shipment execution.
• Provide professional customer support regarding shipment status, receiving updates, and issue resolution.
• Support Foreign Trade Zone (FTZ) operations by maintaining accurate records and ensuring compliance with FTZ procedures and documentation requirements.
• Maintain inventory accuracy through timely and accurate system transactions.
• Utilize Microsoft Excel to track shipments, maintain operational logs, generate reports, and analyze performance trends.
• Ensure compliance with company policies, customer requirements, safety standards, and operational procedures.
• Collaborate with warehouse, inventory, transportation, customer service, and operations teams to achieve service and productivity goals.

Qualifications

Preferred Experience

• Two or more years of experience in warehousing, logistics, transportation, inventory control, shipping/receiving, or supply chain operations.
• Experience using Warehouse Management Systems (WMS).
• Experience communicating with customers, carriers, and transportation providers.
• Experience supporting Foreign Trade Zone (FTZ) operations and compliance documentation is preferred.

Knowledge & Skills

• Proficiency in Microsoft Excel, including data entry, sorting, filtering, reporting, and basic formulas.
• Knowledge of warehouse operations, inventory control, inbound receiving, and outbound shipping processes.
• Strong organizational, prioritization, and multitasking abilities.
• Excellent attention to detail and commitment to accuracy.
• Effective verbal and written communication skills.
• Strong time-management skills with the ability to meet deadlines in a fast-paced environment.
• Ability to work independently while contributing to a team-oriented environment.

Why DHL Supply Chain?

Be part of the world's largest logistics company. DHL Supply Chain has been certified as a Great Place to Work® and is committed to helping associates build meaningful careers.

Benefits Include:

• Medical, dental, and vision coverage available beginning on your 30th day
• Paid holidays and PTO program
• 401(k) with competitive company match
• Tuition reimbursement program
• Comprehensive training and development opportunities
• Career advancement opportunities across operations, transportation, inventory, customer service, and leadership functions

Grow your skills. Shape your world. Join DHL Supply Chain today.

Role Purpose:

Provide clerical and administrative support to the assigned location

Key Accountabilities:

• Codes delivery manifests and prepares billing.
• Compiles statistical information from manifest data and prepares related report.
• Inputs delivery information into computer.
• Assists with dispatching as needed.
• Handles owner/operator settlement problems.
• Contacts customers to confirm delivery details.
• Checks postponements and cancellations against delivery manifest.
• Prepares purchase orders for signature.
• Answers telephones.
• Types correspondence for department managers.
• Maintains the department files.

Required Education and Experience:

• 1-2 years related experience
• High School Diploma or Equivalent, preferred

Our Organization is an equal opportunity employer.